SurveySensum

FEBRUARY 20, 2024

How does it make you feel? But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. Well, it’s not just about a pat on the back or a polite thank you. And yes, the power of a robust CSAT tool will make it easier.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. Freshdesk Overview Freshdesk , a flagship product of Freshworks Inc.,

Self Service 52

Self Service Software Knowledge Base Social Media 52

ChurnZero

FEBRUARY 22, 2024

Customer success and marketing share common goals, especially if your company is one of the 61 percent of SaaS organizations with a dedicated customer marketing function to drive expansion, retention and advocacy. And, although it doesn’t always come easily, great things happen when marketing and CS unite.

Marketing 52

Marketing How To Multi-Channel Customer Centricity 52

CSM Magazine

JULY 13, 2022

The marketing landscape has become more competitive; customers now have options and can purchase from anywhere in the globe; the relevance and survival of your business depend on how you can integrate and adopt new technological advancements to enhance customer satisfaction. What is a customer enablement platform?

Self Service 59

Self Service Tips Video Effort Score 59

Currency Alliance

NOVEMBER 16, 2021

Rewards that are interesting for less-frequent customers, as well as to frequent customers, motivate every customer to engage more, and increase the share of wallet that they allocate to your brand. Customers notice this discrepancy and it directly affects their desire to pursue many of the rewards on offer.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Rewards that are interesting for less-frequent customers, as well as to frequent customers, motivate every customer to engage more, and increase the share of wallet that they allocate to your brand. Customers notice this discrepancy and it directly affects their desire to pursue many of the rewards on offer.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Pointillist

NOVEMBER 11, 2019

It is the only performance metric that “has an effect on almost every other meaningful statistic and measurement in the call center.” McKinsey & Company To use FCR in your call center effectively, you need to understand more about what it is and how to calculate it. Why is FCR considered so essential?

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74

Pointillist

JULY 25, 2018

Customer journey analytics is a lot more than a software solution—it is a whole new approach to analytics that involves having a journey-based mindset and becoming customer-obsessed. What is the Right Time to Start Planning for Customer Journey Implementation? If so, you are not alone. Without further ado, let’s dive in.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Currency Alliance

FEBRUARY 26, 2019

Many bells and whistles added in recent years are actually a distraction for customers – yet many cheerleaders in the industry blindly call it innovation. Every sector is different, but if your customer engagement levels are not in the top 10% of your industry, you have work to do. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. This week we took a big step forward, announcing many significant new capabilities across all three layers of the stack to make it easy and practical for our customers to use generative AI pervasively in their businesses.

Training 126

Training e-support Innovation System 126

Michel Falcon Experience

FEBRUARY 11, 2019

Watch it above OR read the transcript below! Watch it above OR read the transcript below! The first was, it’s with a lot of expectation and excitement, so thank you. I just go about it a different way and now you’ve recognized them Canadian by the way that I said about, I’m sure. Good afternoon.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60