it-it travel-covid-contact-centers Blog Related Topics 
Uniphore
OCTOBER 5, 2021
This is a contributed blog post by Dipu KV, President – Operations & Customer Experience at Bajaj Allianz General a recent guest on Uniphore’s Conversations that Matter podcast. We were able to ensure a seamless switch for our customers from contact centers to digital servicing without a glitch. came to the fore.
Talkdesk
APRIL 1, 2020
In my previous blog , I stressed the importance of using cloud technology to quickly move call center agents to a safe, work-at-home environment, to continue support for their customers during the coronavirus (COVID-19) crisis. If there was ever a compelling event, COVID-19 is it. How will you support your customers?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
AUGUST 31, 2020
With social distancing as the new normal, words like “travel” and “contact” are considered taboo. Amidst the changes during and following the Covid-19 pandemic, customers have adapted to doing everything from home. The key differentiator is visible in companies that embraced adaptation.
ViiBE Blog
JUNE 22, 2020
ViiBE’s video-assistance technology dedicated to helping desk support in call centers is proud to partner with Zendesk. ViiBE helps companies optimise their customer experience and reduce on-site travels. This has been particularly relevant given the context of the Covid-19 health crisis and resulting confinement. Contact us!
BlueOcean
DECEMBER 21, 2021
Before you unplug and spend time with the people you care about, let’s look back on some of the most important contact center topics from 2021. Below you’ll find five of our very favourite articles from the Blue Ocean blog—we hope you find them useful! Read more> The Evolution of Customer Experience in the Travel Industry.
Kustomer
JULY 8, 2021
Even though a person might be dealing with a bot when they first contact the CX team, that bot can collect information from the customer to help the agent learn more about what exactly the customer needs. Many leaders question why they should even buy into AI when innovation is already happening within their contact centers.
ViiBE Blog
JANUARY 22, 2021
Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. These interactions used to be conducted face-to-face, but due to travel restrictions and limited access because of COVID-19, these tasks now have to be performed remotely. How did you come up with the idea for ViiBE?
Expert insights. Personalized for you.
100 
Let's personalize your content