GetFeedback

OCTOBER 14, 2019

From the first experience, customers have with your website, to the last time they pay you—it’s all encompassed under the large umbrella of experience. . From the first experience, customers have with your website, to the last time they pay you—it’s all encompassed under the large umbrella of experience. . Data accessibility.

Customer Experience 220

Customer Experience How To Knowledge Base Metrics 220

Comm100

MARCH 2, 2022

Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority. There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, but there’s more to credit unions’ popularity than just the financial gain.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

SurveySparrow

NOVEMBER 1, 2023

They are transactional surveys, designed to capture immediate feedback while the experience is still fresh in your customers’ minds. In this blog, we will deal with what a transactional survey is, its importance, uses, types, and best practices to follow for enhanced customer experience. What is a Transactional Survey?

Survey 52

Survey Customer Experience Customer Journeys Effort Score 52

Bizagi

FEBRUARY 21, 2019

Your customers don’t see departments, channels or systems. They see you as one organization and they expect their experience to reflect that. Watch the full Old Mutual Bank Story: Tip 2 – Use RPA Bots to Accelerate the Mundane Tasks. Obviously, automation is not new to the financial services industry. So, what’s the solution?

Financial 67

Financial Tips Net Promoter Score Banking 67

Comm100

FEBRUARY 20, 2018

From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you.

Chatbots 125

Chatbots Self Service ROI Contact Center 125

Help Scout

JULY 29, 2021

There are many excellent reasons to create and publish FAQ content for your product. Having a knowledge base full of how-to articles and answers to frequently asked questions empowers your customers to find their own solutions to the problems they’re encountering.

Self Service 142

Self Service Examples Knowledge Base Telecommunications 142

Comm100

AUGUST 21, 2018

Like with any new initiative, there are a series of considerations that organizations should take into account to ensure this endeavor goes according to plan. These metrics can be planned – and checked for quality – by comparing them to your existing agent metrics. Bot versus Human KPIs: Can Each Be Held to The Same Service Standard?

Metrics 100

Metrics Chatbots Average Handle Time Effort Score 100