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Is the NBA Customer Service An Example To Follow?

CSM Magazine

The National Basketball Association is the biggest basketball league in the world sweeping most of the world’s basketball followers. Over the years, NBA grew to become one of the most popular leagues in the world with a massive audience grabbing a large portion of the 400 million basketball fans globally.

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Guide to Quality Customer Service at Online Casinos

CSM Magazine

Banks, e-commerce, online casinos, and many other types of businesses require customer service. Every reputable company ensures that its customers can contact them in case they have any questions or experience any problems. Efficient customer support management is a way for a business to develop and flourish.

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How Sportradar used the Deep Java Library to build production-scale ML platforms for increased performance and efficiency

AWS Machine Learning

This is a guest post co-written with Fred Wu from Sportradar. Sportradar is the world’s leading sports technology company, at the intersection between sports, media, and betting. The DJL is a deep learning framework built from the ground up to support users of Java and JVM languages like Scala, Kotlin, and Clojure.

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Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. They even turned away one gentleman who was interested in hearing me speak about adopting a customer-first strategy!). Technology is an enabler; it’s customer-centricity that is the disruptor today.

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Email survey subject lines: 7 Best practices to improve your open and click-through rates

delighted

Many companies ask their customers for feedback with email surveys , often after a product has been received or a service has been completed. Ideally, your customers see your request, open the email survey, and provide their feedback. Most important of all is the email survey subject line. Email survey subject line importance.

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What Does Customer Experience Look Like in the World of Coronavirus?

inmoment

Rather, these messages are about what these organizations are doing to prevent the spread of the coronavirus (and how they can attempt to put their customers at ease during this pandemic). Customers are going to continue to consume products and services, so don’t turn off your listening programs. We have a few ideas.

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Brand Move Roundup – April 17, 2020

C Space

They have just launched a new service: online experiences. Flight booking website Skyscanner have followed suit, with virtual guides to destinations and experiences, from world museums you can explore from home and how to experience live performances from the comfort of your sofa, to nature videos and wildlife camera streams. “We

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