eGain Blogs

MAY 18, 2022

According to a Gartner report, poor customer experience (CX) is the biggest barrier to digital transformation success. And one of the biggest deterrents to good customer experience and the big reason digitization in government organizations has plateaued is knowledge chaos. Citizen experience (à la customer experience).

Self Service 90

Self Service Government Case Study ROI 90

Russel Lolacher

OCTOBER 31, 2022

Humor, Seriously – Why Humor Is A Secret Weapon in Business and Life (And how anyone can harness it. How “professionalism” and the notion of “work-life balance” has done a lot of damage on cultures. What’s your best or worst employee experience, Erin? Content4Good consultancy. Google Podcasts.

Culture 98

Culture Leadership Connections Consulting 98

SurveySparrow

DECEMBER 15, 2019

With thousands of articles written on good customer service, anyone would assume that modern-day customers ask for the moon. Your customers, no matter what their account size is, will be more than happy if the product/service they purchased from you is in line with their expectations. Hear us out. Is it a big deal?

Customer Service 91

Customer Service Omni-Channel Customer Service Strategies Feedback 91

ProProfs Chat

MARCH 30, 2018

But let’s face it, your business will never gain a good head start, skyrocketing profits or expand at a global level, if it is not planning to be more customer oriented. Your customers make you the breadwinner of your company. Keeping them delighted with your products and services should be your primary goal.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. When Your Employees are Engaged, CSAT Increases. Many leaders think having employees fill out an annual “how are we doing” survey is good enough.

B2C 87

B2C Tips B2B Interaction 87

Kustomer

MAY 7, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Jeanne Bliss, CEO and founder of Customer Bliss , joins Gabe Larsen to discuss her book and her four pillars of quality customer service. Jeanne Bliss wrote Would You Do That to Your Mother? Make Customers More Important Than the Process.

How To 64

How To Policies Airlines Hospitality 64

Russel Lolacher

JULY 26, 2022

How to approach it in your organization before it erupts. How small businesses aren’t immune to violence. And I’m not the only one that’s been interested to hear what he has to say. A few reasons he is awesome – he is the President and Owner of Nater Associates, Ltd. Or, listen on: Apple Podcasts.

Leadership 94

Leadership Resources Consulting Fashion 94

Russel Lolacher

MAY 15, 2023

In this episode of Relationships at Work, Russel chats with CEO, leadership coach and entrepreneur mentor Tammy McKinney on defining and establishing our boundaries at work, including how to defend them. What to do when your culture doesn’t embrace boundary setting. How boundaries reflect workplace culture. Let’s go.

Culture 52

Culture Leadership Communication Consulting 52

Call Center Pros

NOVEMBER 26, 2018

You have managed to create your client portfolio and you have even managed to generate a great interest in social networks. But in a landscape full of new companies of all tendencies and where competition is fierce, it is necessary to maintain a constant connection with your customers to differentiate yourself from the crowd.

Loyalty 40

Loyalty Loyalty Programs Social Media Training 40

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. When Your Employees are Engaged, CSAT Increases. Many leaders think having employees fill out an annual “how are we doing” survey is good enough.

B2C 59

B2C Tips B2B Interaction 59

Kustomer

MARCH 12, 2020

In this episode of Customer Service Secrets , Gabe Larsen is joined by Matt Dixon to discuss creating an effortless experience for customers. Matt worked for a profit think tank and currently works at a company called Tethr, an AI platform that helps customers understand and interpret data. What Creates Disloyal Customers?

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

Russel Lolacher

SEPTEMBER 27, 2022

He helped build their high performing support team from 3 to 30, leading that team for the last 7 years, and he also moved to his current position at the beginning of 2020 as the COVID pandemic begun so learning how to lead right from the start of a pandemic… fun times. When to start demonstrating your leadership. Reagan Helms.

Examples 52

Examples Leadership Training Conference 52