ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. Ultimately, if you’re looking to reduce churn and increase retention rates—and let’s face it, which SaaS company is not focused on these metrics?—developing Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

BirdEye

DECEMBER 8, 2022

It’s unlikely you have the time and resources to increase your business’s presence on every social media platform. On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Organize important resources that you can use for your marketing efforts.

Social Media 98

Social Media Brands Video Entertainment 98

SmartKarrot

OCTOBER 3, 2023

Tracking and Measuring User Engagement: Utilize metrics such as active usage, feature adoption, and customer feedback to track and measure user engagement accurately. Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

ChurnZero

JULY 12, 2019

Successful applications can easily prove the value they provide (from the onboarding phase on), keep reminding users of what they’ve achieved and how their situation has improved while accessing a particular service, and lead customers to success by effectively impacting metrics and KPIs. Set Objectives and Target Metrics.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Webinars & Events Some event areas are limited to Khoros customers only. TikTok Webinar: How to Rock the Tok, Thursday, June 16 Save your spot. If not, we are here to help!

Self Service 10

Self Service Social Media Roadmap Gamification 10

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes. fixing errors). fixing errors).

Call Center 52

Call Center Management Contact Center Gamification 52

Stella Connect

JANUARY 4, 2022

Conserve your resources. With Stella Connect 1:1s, team leads have the ability to bring real-time, agent-level metrics directly into their 1:1 conversations. Ultimately, we want our employees to be just as great at their job as any star pro athlete. So we need to coach them daily”. Clarify expectations at all levels.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

JULY 5, 2022

You can conduct workshops, webinars and focus groups to make this a part of your culture. Using the wrong metrics. Metrics don’t always give you the right perspective. Tools such as metrics do not help you empathize with the customer. It uses gamification to keep people hooked to the app.

Gamification 52

Gamification User Experience Travel Apparel 52

NobelBiz

MARCH 23, 2022

There is no limit to how automation could be helpful, especially when you factor in metrics like agent efficiency and cross-selling. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. Jason Cutter, CEO of Cutter Consulting Group.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

FEBRUARY 22, 2023

Adapting to these expectations might be difficult for a small firm since they don’t have the right people or resources to handle these interactions. Finally, the advantages to your business might be numerous: lead creation, client retention, increased KPIs and metrics, etc. Many consumers and prospects want rapid, accurate replies.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

Adapting to these expectations might be difficult for a small firm since they don’t have the right people or resources to handle these interactions. Finally, the advantages to your business might be numerous: lead creation, client retention, increased KPIs and metrics, etc. Many consumers and prospects want rapid, accurate replies.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52