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Facial Recognition and the Opportunities for Better Customer Experience

Avaya

A major cog in that technology is facial recognition (FR). Backed by the proliferation of high-resolution cameras in public spaces, robust artificial intelligence algorithms, and ever-increasing computer processing capabilities, FR has quickly become entrenched in our everyday lives. Many privacy advocates are alarmed.

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This Week in Enterprise Tech with inContact

NICE inContact

Rajeev Shrivastava, Chief Strategy Officer at inContact, recently sat down with Fr. Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs. “If

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Exceptional? Sales? ?People? ?Deserve? ?to? ?Sell? ?Outstanding? ?Products

TechSee

This cutting-edge approach enables consumers to DIY for technical issues and helps contact center agents and field technicians provide remote guidance while seeing exactly what the customer sees. Stephane Friedfeld – FR/EU Account Manager. See our list of open sales positions and apply here.

Sales 109
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Do You Know Your Customer Journey Map & the Emotions Overlay?

C3Centricity

Not being one to take “no” for a final answer, I contacted their corporate customer service group again, as I felt my loyalty was not being recognized. Shouldn’t someone have contacted me? The customer journey needs to integrate all possible contact points. What about my reservation made more than a month ago?

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How Software Development Improves Enterprise Customer Service

CSM Magazine

contact via ?h?t, through different platforms, enterprise ???l???t??n n solutions and tools that will help offer a better service to ??n?um?r? and prospects. r is very d?ff?r?nt customers h?ve ve become m?r? l and demanding thanks to ?????? the communication th?? r directly ?r r indirectly. customer service and client retention. constant ??mmun???t??n

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Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

ShepHyken

This way agents can see the backdrop of the brand-consumer relationship and continue fr om there. You can easily integrate your software with other platforms, have face-to-face video calls, and provide resolutions on the first contact.

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Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

ShepHyken

This way agents can see the backdrop of the brand-consumer relationship and continue fr om there. You can easily integrate your software with other platforms, have face-to-face video calls, and provide resolutions on the first contact.