Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. Think again!

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Retently

NOVEMBER 27, 2023

However, sending out a one-time NPS survey is easy whereas creating an ongoing customer success and analysis process requires proper procedures and tools in place. You’ll also have to pay attention to the set of features that your NPS product offers, such as multi-language survey options, integration capabilities and score notifications.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

SurveyGizmo

MARCH 15, 2022

Why should styling stop at the survey level? Styling your customer-facing and internal-facing Alchemer features can go far beyond what was discussed in Styling Your Surveys: Creating, Using and Reusing Survey Themes. Your surveys are styled as intended to match your organization’s look and feel via the Style tab.

Report 98

Report Brands Company Survey 98

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. Focus on essential functionalities such as call routing, basic IVR systems, and basic reporting capabilities.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Look for options with APIs or integration features compatible with popular HR systems. Look for features such as anonymous surveys and unique links.

Tools 52

Tools Feedback Analysis Survey 52

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Anonymous surveys are the answer! We’ve included comprehensive feature lists, pros, cons, and pricing details for each tool to assist you in making an informed decision for your business. Or seeking higher response rates? So, let’s dive in! Why limit yourself?

Tools 52

Tools Feedback Analysis Survey 52

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Their tablet surveys and iOS app ensure accessibility on the go.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

Tools 52

Tools Survey Employee Engagement Culture 52

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Tools 52

Tools Software Marketing Analytics 52

SurveySparrow

JUNE 26, 2023

With the latest AI-powered survey tools, creating and analyzing surveys has become easier and faster, enabling businesses to obtain valuable insights from customers, employees and other stakeholders. SurveySparrow’s latest offering, the AI Survey feature, generates surveys in seconds thus saving organizations time and effort.

Survey 93

Survey Analysis Feedback Customer Relationship Management 93

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. With InMoment you do get this feature but it is complex to understand and use.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

NOVEMBER 23, 2023

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc.

NPS 52

NPS Net Promoter Score Software Tools 52

SurveySensum

NOVEMBER 10, 2023

For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer. No matter your business goals, to choose an efficient website feedback tool for your business, you need to keep these features in mind.

User Experience 52

User Experience Tools Feedback Analysis 52

Retently

OCTOBER 16, 2023

When you receive a customer satisfaction survey in your email inbox, you can instantly identify it as using Net Promoter Score. A great way to familiarize yourself with how customers will perceive your NPS survey is to walk through the customer journey yourself. Not really, the data suggests.

Net Promoter Score 147

Net Promoter Score Metrics NPS Customer Satisfaction 147

SurveySparrow

DECEMBER 18, 2023

This is why HIPAA compliant survey tools are quintessential to protect sensitive information. For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal! For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal!

Tools 52

Tools Survey Data Healthcare 52

SurveySensum

NOVEMBER 13, 2023

Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Tools 52

Tools Survey Customer Experience NPS 52

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. Delivering your survey through multiple channels, such as your website and email list.

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. What sets it apart from traditional survey tools is its focus on providing a more conversational and interactive survey experience. Also, it makes your surveys attractive.

Tools 52

Tools Survey Multi-Channel Analytics 52

SurveyGizmo

JULY 26, 2021

If you are conducting identical surveys to your employees or customers on a recurring schedule, it’s incredibly valuable to be able to pair your data and responses together to view trends over time. With Alchemer’s Combine Related Survey Data feature, it’s as simple as building out your Standard Reports!

Survey 98

Survey Data Report Customer Satisfaction 98

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. But first, let’s delve deep into the drawbacks of Delighted.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

SurveySparrow

APRIL 15, 2024

We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. This includes survey software and digital adoption platforms to dedicated product analysis tools. And what better way to understand this than through surveys? Let’s delve into it.

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySparrow

APRIL 21, 2024

5) Suitable for – Businesses looking to understand the market and their customers Best for – Feedback collection & analysis and experience management SurveySparrow is a renowned online survey software you can use to collect and analyze customer feedback. SurveySparrow can help you here through focused surveys.

Tools 52

Tools Ecommerce Survey Analysis 52

SurveySensum

SEPTEMBER 19, 2023

While browsing, she kept receiving in-app surveys asking her to rate her experience. The answer was as vague as the question and the survey missed the mark. This shows that asking the right questions in in-app surveys can be a game-changer. What is an In-App Survey? What is an In-App Survey? Why Use In-App Surveys?

Survey 52

Survey Data User Experience Customer Satisfaction 52

SurveySparrow

FEBRUARY 22, 2024

Let’s start by understanding the key features a customer retention software must have. 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless. Let’s see how the tool can help here.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Retently

OCTOBER 26, 2023

After all, it’s a short survey that works precisely because it’s simple — an advantage with which longer, more detailed surveys can’t compete. For example, you can use NPS tools like Retently to survey your customers on new additions to your product, such as an updated design, new feature, or recent upgrade.

Net Promoter Score 148

Net Promoter Score NPS Feedback Survey 148

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Additionally, new users often face a learning curve while navigating its features. The evaluation typically involves Features and Customization: Begin by assessing the features offered by each alternative.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. So let’s explore.

NPS 52

NPS Multi-Channel Survey Feedback 52

SurveySensum

SEPTEMBER 15, 2023

These tools gather input from clients through surveys and later analyze the survey data to identify areas for improvement, refine their services, and strengthen client relationships. Customization Options: A good tool allows you to create tailored surveys and forms. What is a B2B Service Feedback Tool?

B2B 52

B2B Tools Feedback Comparison 52

SurveySparrow

JUNE 20, 2023

Are you tired of using the same old survey tool and looking for something fresh and exciting? In this blog post, we’re going to explore some incredible alternatives to Survey Anyplace that will take your survey experience to the next level. Let’s take a look at top 10 Survey Anyplace alternatives 1.

Survey 52

Survey Analysis Analytics CRM 52

SurveySensum

OCTOBER 17, 2023

So, here are the important features that you should look for while choosing the right customer feedback tool for your NBFC. Free Version We also verified if these tools offer a free version, even with limited features, to gauge their complexity. And has a lightning-fast customer support team Best Features The product is easy to use.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

FEBRUARY 1, 2024

Prioritizing Features: Helps decide which product features matter most to users. This way, new product features focus on fixing real customer issues, not just coming up with ideas that might not be useful. Post-purchase surveys capture fresh reactions and pinpoint specific issues. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

BirdEye

MAY 30, 2023

To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. Personalize the survey as much as possible.

Survey 95

Survey Net Promoter Score Software Feedback 95

SurveySparrow

JUNE 20, 2023

Discover surveys with enhanced features and budgets in mind. Remember, your surveys are only as powerful as the software you use. Let’s embark on a journey to find the ideal survey solution that empowers you to create engaging surveys, gather insightful data, and make informed decisions.

Analysis 52

Analysis Survey e-support Analytics 52

Solvvy

JULY 13, 2022

Enter Solvvy Surveys. . Close the Loop on Customer Feedback with Solvvy Surveys. Build Engaging and Personalized Surveys with Ease. Proven CSAT survey methodologies – Choose between a binary (Easy/Hard) or star (5 star) survey to fit your needs. Get Started With Solvvy Surveys. Evolve Your Experience.

Survey 109

Survey Feedback Customer Satisfaction Measurement 109

SurveySparrow

AUGUST 27, 2023

Surveys are pivotal when it comes to feedback. When excitement, suspense, and surveys come up in the same conversation, we have one thing in mind—the battle of SurveySparrow vs Typeform. Here’s a comprehensive breakdown of the distinct features and pricing plans of the two survey giants! No problem. You think that’s it?

Comparison 52

Comparison Multi-Channel Analytics Survey 52

SurveySensum

MARCH 12, 2024

What makes a survey truly an experience? When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. After that, all you need is an effective survey builder to get the job done!

Survey 52

Survey Data Effort Score Analysis 52