Exercises Interaction NPS Return on Investment 
Horizon CX
JUNE 10, 2022
The customer journey map (CJM) is a useful and crucial tool to help businesses uncover and visualize the experience their customers have when interacting with the brand from the customer’s point of view. Unless you’re committed to that, the mapping would merely be an exercise with no tangible business outcome.
Inbenta
FEBRUARY 20, 2020
Determining the return on investment of self-service in general is a tricky exercise and it can often be easier to do the maths on a specific tool such as conversational chatbots or Knowledge Management. Researchers predict that by 2025, chatbots will accomplish more than 90% of the B2C interactions. Assess costs.
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ChurnZero
JUNE 21, 2022
Customer Success enablement professionals should understand how to maximize return on investment (ROI) as well as have a strong technical understanding of the products your company develops. These could be practice exercises, interactive lessons, or other learning activities.
ChurnZero
JUNE 21, 2022
Customer Success enablement professionals should understand how to maximize return on investment (ROI) as well as have a strong technical understanding of the products your company develops. These could be practice exercises, interactive lessons, or other learning activities.
ChurnZero
NOVEMBER 5, 2021
However, if you want to ensure your Customer Success software keeps working for you, and not against you, it’s a worthwhile exercise to evaluate its performance. At ChurnZero, this is a standard exercise our Customer Success team performs for every customer during their implementation to ensure their data is in tip-top shape.
ChurnZero
NOVEMBER 5, 2021
But if you want to ensure your Customer Success software keeps working for you, and not against you, it’s a worthwhile exercise to evaluate its performance. At ChurnZero, this is a standard exercise our Customer Success team performs for every customer during their implementation to ensure their data is in tip-top shape.
ChurnZero
FEBRUARY 28, 2020
Combine automated tech-touches with human interaction to craft the best engagement strategy. When we approach a customer journey map from the inside out, we tend to look at: When are customers interacting with Sales, Support, Customer Success, or Professional Services? If you missed the webinar, be sure to view it on-demand here.
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