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Our Winning Company Culture

Solvvy

We’re proud to share that Solvvy was recently recognized for its culture and values by some great organizations. We conduct volunteer events and offer everyone robust resources for mental and physical health. Our mission at Solvvy has always been to deliver the best AI and machine learning product to customer support teams.

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What is People Analytics: Examples, HR Metrics & Analytics

SurveySparrow

“It’s not the great resignation, but the great appraisal and re-appraisal.”. In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. The Great Resignation! Don’t skip a word here. Time to begin, then.

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August Atlas Highlights

Lithium

Before simply accepting the status quo of hiring, training, resignation, and repeating, look at your customer support agent experience for an in-depth exploration of the who, what, and why agent attrition is a critical factor affecting your organization's cash flow. Read the full blog for a look into the High Cost of Low Agent Retention.

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The High Cost of Low Agent Retention + NEW AUDIBLE VERSION

Lithium

While the 24-hour news cycle is yelling from the rooftops that the "great resignation" is upon us, research data is showing that it's actually beginning to slow. Here One Day, Resigning the Next. People get promoted, change fields or industries, or have any number of personal reasons to take a break from working.

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Remote Work: The Dangerous Disconnect Between Contact Center Management and Agents

Playvox

Offering remote work has a big impact on agent retention and recruiting: 41% of managers say a work-from-home option has reduced resignations, and 49% say they use it as a recruitment tool. There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. Leanne Y.,

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The High Cost of Low Agent Retention

Lithium

While the 24-hour news cycle is yelling from the rooftops that the "great resignation" is upon us, research data is showing that it's actually beginning to slow. Here One Day, Resigning the Next. People get promoted, change fields or industries, or have any number of personal reasons to take a break from working.

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How Generation Z Employees Will Save the World

CSM Magazine

Every generation brings to the workplace a set of characteristics that are shaped by the events and cultural norms of the day. Every generation brings to the workplace a set of characteristics that are shaped by the events and cultural norms of the day. Take Generation Z, Gen Z or Zoomers as they are fondly called. Aim for: 1.

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