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Verint
DECEMBER 20, 2017
Paul Stockford, Chief Analyst, Saddletree Research, mentioned in a recent blog post that “the contact center industry will be all about automation” in 2018. Develop scorecards/dashboards to measure and manage success and expected outcomes. Does your organization have a strategy and plans in place for automation innovation?
Grade.us
AUGUST 28, 2018
Step #1: Assessment of current performance. You'll want to meet with your clients in-person, over the phone via conference call or online to discuss their current situation. What type of traffic do they receive (e.g. What type of customers do your clients attract? Ramit Sethi calls it the " Briefcase technique.
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