CSM Magazine

AUGUST 8, 2023

Put WEM into practice So what can be done to build a happier team? Ask agents what would make a positive difference to their working lives—don’t assume you know. Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). The message from Dave Hoekstra at Calabrio is ‘Keep it simple.’ Is parking a nightmare?

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following diagram illustrates the entity recognition process. Named entity recognition.

Banking 74

Banking e-support Training Effort Score 74

Circular Edge

MAY 6, 2022

Blog Credit: Ian McCue , October 8, 2020 ( 15 Use Cases for Enterprise Resource Planning (ERP) | NetSuite ). What role does each piece of the ERP system play in helping businesses succeed? Staffers often forget to update the list of approved vendors and their contact information, further slowing down the process.

Resources 52

Resources Ecommerce CRM Financial 52

John Paul

JULY 26, 2018

To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Artificial Intelligence & Chatbots. Modern technology is streamlining this process.

Technology 45

Technology Hospitality Hotels Loyalty 45

Grade.us

MAY 28, 2019

It's most commonly used for blogging but supports other types of web content including media galleries and online stores. Agencies can use Snappa to create graphics for social media, ads, blogs, and more in seconds. It's a free and open-source content management system that offers a plugin architecture and a template system.

Tools 37

Tools Marketing Social Media Advertising 37