CSM Magazine

AUGUST 8, 2023

Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). Give them permission to step outside of rigid rules, processes and scripts that dehumanise their participation. For more ideas on how to drive employee engagement, read our other blogs and stay connected with all things CX by visiting The CX Lab.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

AWS Machine Learning

AUGUST 25, 2022

In the digital world, providing information in a local language isn’t novel, but it can be a tedious and expensive task. Advancements in machine learning (ML) and natural language processing (NLP) have made this task much easier and less expensive. It uses the original and translated documents to create the human loop.

Insurance 64

Insurance Policies Data Resources 64

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents.

Multi-Channel 70

Multi-Channel e-support Effort Score Training 70

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following diagram illustrates the entity recognition process. Named entity recognition.

Banking 74

Banking e-support Training Effort Score 74

Circular Edge

MAY 6, 2022

Blog Credit: Ian McCue , October 8, 2020 ( 15 Use Cases for Enterprise Resource Planning (ERP) | NetSuite ). After: The retailer adds an inventory management module, which displays real-time inventory levels and updates on stock that’s en route to the warehouse. Financial Management.

Resources 52

Resources Ecommerce CRM Financial 52

John Paul

JULY 26, 2018

To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Modern technology is streamlining this process.

Technology 45

Technology Hospitality Hotels Loyalty 45

Grade.us

MAY 28, 2019

It's most commonly used for blogging but supports other types of web content including media galleries and online stores. Agencies can use Snappa to create graphics for social media, ads, blogs, and more in seconds. They're still great at it, but they've now transitioned fully into marketing automation. It needs no introduction.

Tools 37

Tools Marketing Social Media Advertising 37