ShepHyken

OCTOBER 30, 2023

Employee engagement is crucial for maintaining a high level of service for any company or brand. How does living with customers 24/7 impact the hospitality industry in unique ways? Why is employee engagement crucial in maintaining outstanding service in the cruise industry?

Hospitality 68

Hospitality Exceptional Customer Service Employee Engagement Hotels 68

SurveySensum

SEPTEMBER 29, 2023

Your employees are the heart and soul of your business. They are the ones crafting your products, delivering your services, and acting as the vital link between you and your customers. Picture this: A disengaged employee, trudging through their workday, overwhelmed with stress, and struggling to maintain focus.

Survey 52

Survey Customer Service Net Promoter Score Employee Engagement 52

SurveySparrow

JUNE 2, 2023

A positive e-commerce experience is no longer a ‘nice-to-have’, but a ‘must-have’ It can foster customer loyalty, elevate your brand reputation, and drive your sales through the roof. On the flip side, a single negative experience can push your customers straight into the welcoming arms of your competitors.

Ecommerce 52

Ecommerce Roadmap e-support Customer Experience 52

Calabrio

OCTOBER 3, 2019

Embrace the new rules of employee engagement. As CX takes center stage, everyone has an important part to play and therefore the emphasis should be on giving CSRs permission to delight customers in their own way. Use autonomous self-scheduling via innovative WFM to: 1.

Self Service 145

Self Service Contact Center Gamification Competitive Advantage 145

Experience Investigators by 360Connext

JANUARY 14, 2015

Southwest Airlines, Zappos and Amazon were all the disruptors of their day, and they all focused on delivering exceptional customer service. It’s easy to say “we hire the right employees” but how can you measure it? Companies that figure out how to hire the right people win. But it starts earlier.

Customer Experience 110

Customer Experience Airlines Employee Engagement Government 110

CSM Magazine

DECEMBER 6, 2023

For companies looking to stand out from competitive and crowded markets, it’s no longer enough to provide great products or services only. Today, a company’s success is also closely tied to its ability to provide exceptional customer service, which helps retain loyal customers and generate repeat business.

Training 52

Training Customer Success Exceptional Customer Service Social Media 52

Kustomer

SEPTEMBER 1, 2022

It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, customer loyalty can be lost if the customer experience is tainted with one poor interaction. Create a Longstanding Program.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

Playvox

JANUARY 25, 2024

In today’s super-competitive marketplace, where delivering an exceptional customer experience is in the spotlight, investing in a true WFO strategy is paramount to business outcomes and to drive customer loyalty. WEM adds the element of employee engagement as the linchpin to delivering outstanding CX.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

Retently

AUGUST 15, 2018

To answer this question, we’ve showcased several examples of well-established brands that deliver excellent experiences, pointing out the lessons to be taken up by any business or customer service team in their endeavor to build a long-lasting relationship with their customers. Always Empower Your Employees.

Examples 106

Examples Customer Service Social Media Exceptional Customer Service 106

Kustomer

OCTOBER 14, 2020

It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, if the customer experience is tainted with one poor interaction, customer loyalty can be lost. Create a Longstanding Program.

Customer Service Strategies 105

Customer Service Strategies Self Service Strategy Customer Service 105

Lumoa

APRIL 24, 2018

Sue Duris Customer Experience and Digital Marketing Consultant. For organizations just starting out with CX, NPS is a good gauge of loyalty. This will give you the intel on how to take action to improve your relationship with the customer and improve their experience. Chip Bell Customer Loyalty Keynote Speaker, Trainer, Author.

System 338

System Effort Score NPS Net Promoter Score 338

Bill Quiseng

JANUARY 10, 2016

I have been an avid reader of his blog where he writes about “the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.” ” So I’m honored that he has offered to share his customer service insight here.

Guidelines 60

Guidelines Exceptional Customer Service Policies Leadership 60

Michel Falcon Experience

MARCH 12, 2019

.” And it was super niche, 2007 nobody was really talking about it; shortly after, Zappos was the company that was really taking off, leveraging customer experience management. It’s customer service. Delivering exceptional customer service. Customer experience influences customer loyalty.

Culture 12

Culture Employee Engagement Company Engagement 12

SurveySparrow

OCTOBER 5, 2020

Send customer feedback surveys, employee engagement surveys , white-labeled surveys. You can embed NPS questions: Net Promoter Score is one of the best indicators for customer satisfaction and even understanding their loyalty. Integrate with other applications seamlessly. Add chatbots for websites.

Comparison 59

Comparison NPS Survey Net Promoter Score 59

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Learn how to create a customer journey map. Discover how to add value and provide exceptional customer service through each phase of the customer journey. Jeannie Walters is the CEO/Founder of Experience Investigators by 360Connext, a global Customer Experience consulting firm.

Course 35

Course Training Customer Journeys Customer Experience 35