ShepHyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services. This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect.

Employee Engagement 136

Employee Engagement Engagement Strategy Effort Score 136

Happy or Not

JUNE 26, 2023

Engaging your staff step-by-step To change and to improve, you need your staff to be part of driving the change. And for them to do so, you need to ensure they feel engaged. How does employee engagement affect customer satisfaction? How can employee engagement impact business performance?

Employee Engagement 36

Employee Engagement Customer Satisfaction Engagement Effort Score 36

Playvox

JANUARY 25, 2024

Their performance and effectiveness positively or negatively impact: Customer satisfaction scores (CSAT) and net promoter scores (NPS) – Agents who are disengaged or lacking customer support knowledge can negatively impact not only your scores but overall CX. Why is WEM Better than WFO?

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

SurveySensum

SEPTEMBER 29, 2023

Your employees are the heart and soul of your business. They are the ones crafting your products, delivering your services, and acting as the vital link between you and your customers. Picture this: A disengaged employee, trudging through their workday, overwhelmed with stress, and struggling to maintain focus.

Survey 52

Survey Customer Service Net Promoter Score Employee Engagement 52

ShepHyken

MAY 4, 2023

It is an important business metric, as it can impact customer satisfaction, retention, and loyalty. By improving customer service productivity, companies can provide a better customer experience, leading to increased business success. This can increase customer retention and loyalty, which can benefit businesses.

Exceptional Customer Service 62

Exceptional Customer Service Self Service Customer Service Net Promoter Score 62

SurveySparrow

JUNE 20, 2023

In today’s highly competitive business landscape, customer satisfaction , retention, and loyalty have become more important than ever. In this article, we have compiled 100 compelling statistics and metrics that demonstrate the crucial role customer satisfaction, retention, and loyalty play in the success of a business.

Customer Satisfaction 52

Customer Satisfaction Loyalty Net Promoter Score Loyalty Programs 52

SurveySparrow

OCTOBER 5, 2020

Send customer feedback surveys, employee engagement surveys , white-labeled surveys. Drag-and-drop builder: Typeform’s drag and drop builder makes the entire process of customizing your survey absolutely easy. Using this feature, you can easily build your survey with minimal effort. . Add chatbots for websites.

Comparison 59

Comparison NPS Survey Net Promoter Score 59