Service Untitled

SEPTEMBER 15, 2011

My son was raised using the Internet and whenever we talk about buying a new product, he’s already on the corresponding website and has a wealth of information before I even find my car keys. In 2010, Forrester Research stated that retail online sales had grown 11 percent and expected increases of 10 percent a year through 2014. By 2014, consumer purchases using e-retail is expected to exceed $249 billion.

Customer Service Strategies 48

Customer Service Strategies Customer Service Strategy Retail 48

Very Best Service

SEPTEMBER 13, 2011

'The world of fine food has evolved dramatically over the past few years and preconceived ideas have been challenged by the introduction of new products such as sweet vinegars for example. In many companies customer service has long been a synonym of complaints and sour client relations. As a result it has attracted a lot of bad press. With the concerted effort of all concerned in enterprises the customer service department could instead become the sweet spot, the place where clients loyalty is

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Loyalty Customers Examples Customer Service 40

Customer Interactions

SEPTEMBER 10, 2011

'Has airport security improved in the decade since 9/11? In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, weighs in.

System 29

System Management Marketing 29

Brad Cleveland Blog

SEPTEMBER 13, 2011

Call centers (contact centers) are growing. Here are a few samples of recent news stories: WLBZ2, Maine: [link] Times and Transcript, New Brunswick: [link] ABC News: [link].

Call Center 20

Call Center Contact Center Trends Customer Service 20

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Brad Cleveland Blog

SEPTEMBER 13, 2011

Call centers (contact centers) are growing. Here are a few samples of recent news stories: WLBZ2, Maine: [link] Times and Transcript, New Brunswick: [link] ABC News: [link].

Call Center 20

Call Center Contact Center Trends Customer Service 20