InMoment XI
AUGUST 17, 2012
Regardless of whether or not you’re a manufacturer or a dealer, in searching for opportunities to grow sales I would encourage you to look at your used vehicle customers. I was curious to see for the US new car market if more or fewer customers were coming from a used vehicle over the last few. View Article.
Customers Rock!
AUGUST 16, 2012
Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. And when things go wrong, customers often flock to social media to air their grievances; a perfect example is the article I recently co-authored for Forbes Online, with Mark Fidelman , about the Southwest Airlines 3 Million Fan Flash Sale fiasco.
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Service Untitled
AUGUST 14, 2012
It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. We dream of screaming, yelling, and throwing defective products over a steep cliff, but that still doesn’t take care of our economic loss, lack of convenience, or a gap in productivity. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter.
Customer Interactions
AUGUST 16, 2012
'Billed as “public safety communications biggest event of the year,” the APCO conference is always exciting and I’m especially looking forward to attending this year. Next Generation 9-1-1 is now starting to move from the drawing board to reality, and as it does, PSAPs will have access to many new information sources through shared IP networks.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
AUGUST 17, 2012
Regardless of whether or not you’re a manufacturer or a dealer, in searching for opportunities to grow sales I would encourage you to look at your used vehicle customers. I was curious to see for the US new car market if more or fewer customers were coming from a used vehicle over the last few.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
AUGUST 15, 2012
Recently, I was traveling from Frankfurt, Germany to Washington DC on a major airline. As I boarded the plane and took my seat, the flight attendant was broadcasting a welcome message and bragging that this was a “new” state of the art Boeing 747, the most advanced aircraft on the planet. As I waited for the 8 hour flight to begin, I felt something cold and wet hitting my arm.
InMoment XI
AUGUST 15, 2012
Recently, I was traveling from Frankfurt, Germany to Washington DC on a major airline. As I boarded the plane and took my seat, the flight attendant was broadcasting a welcome message and bragging that this was a “new” state of the art Boeing 747, the most advanced aircraft on the planet. As I waited for the 8 hour flight to begin, I felt something cold and wet hitting my arm.
InMoment XI
AUGUST 15, 2012
Recently, I was traveling from Frankfurt, Germany to Washington DC on a major airline. As I boarded the plane and took my seat, the flight attendant was broadcasting a welcome message and bragging that this was a “new” state of the art Boeing 747, the most advanced aircraft on the planet. As I waited for the 8 hour flight to begin, I felt something cold and wet hitting my arm.
InMoment XI
AUGUST 14, 2012
Yes, the title says it all. I’m convinced that social media will take over the world. It won’t be some zombie apocalypse with screaming and gnashing of teeth or aliens landing here with their death rays and allergies to our bacteria. No, it’s more insidious than that. It will come in the form of a. View Article.
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InMoment XI
AUGUST 14, 2012
Yes, the title says it all. I’m convinced that social media will take over the world. It won’t be some zombie apocalypse with screaming and gnashing of teeth or aliens landing here with their death rays and allergies to our bacteria. No, it’s more insidious than that. It will come in the form of a.
InMoment XI
AUGUST 14, 2012
Yes, the title says it all. I’m convinced that social media will take over the world. It won’t be some zombie apocalypse with screaming and gnashing of teeth or aliens landing here with their death rays and allergies to our bacteria. No, it’s more insidious than that. It will come in the form of a.
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