InMoment XI
JUNE 18, 2014
What can Big Data mean for your Voice of Customer (VoC) software platform and program? Each year, Mary Meeker, of the VC firm Kleiner Perkins Caufield Beyers, publishes a comprehensive and always interesting 100+ page deck on Internet Trends. Meeker’s 2014 edition has a section on Big Data where she lists the following six trends: View Article.
GetFeedback
JUNE 17, 2014
GetFeedback introduces team administration and collaboration for all of your customer survey projects. Check out our Summer '14 Product Feature Tour.
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Win the Customer
JUNE 16, 2014
'Value is hard to come by these days. If you can crack customer experience code and get service right, you’re “in” with your customers - loyalty for life.
CCO Council
JUNE 17, 2014
'Today''s customers require access to a company''s offerings through many forms of media in order to meet their preferences and lifestyles. Furthermore, they also require a consistent customer experience across these channels since they can easily choose to change vendors if they do not receive support that meets their expectations. So multi-channel accessibility and consistency of experience across those channels have become essential components to winning the competition for customers.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
JUNE 18, 2014
What can Big Data mean for your Voice of Customer (VoC) software platform and program? Each year, Mary Meeker, of the VC firm Kleiner Perkins Caufield Beyers, publishes a comprehensive and always interesting 100+ page deck on Internet Trends.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Customer Interactions
JUNE 19, 2014
'The Houston Ship Channel, located in Houston, Texas, is part of the Port of Houston—one of the United States'' busiest seaports. When it comes to securing the Ship Channel, the stakes are high. The Houston Ship Channel is a vital national asset. The region includes 40 percent of U.S. chemical refining capacity and 14 percent of U.S. crude refining capacity.
InMoment XI
JUNE 18, 2014
What can Big Data mean for your Voice of Customer (VoC) software platform and program? Each year, Mary Meeker, of the VC firm Kleiner Perkins Caufield Beyers, publishes a comprehensive and always interesting 100+ page deck on Internet Trends.
Amity
JUNE 16, 2014
The benefit of building a customer success platform is that your own customer success team can use it – and we do. And what we’ve discovered, and confirmed with our customers, is that taking action makes a difference in customer success. Customer insights alone don’t address the key question – Now What? But delivering the right service to the right customer at the right time does.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JUNE 17, 2014
Every six weeks I make a trip from one of the London airports to a German city to visit our clients. Due to the location of the nearest airport and the time of the flights, I have been using one of the European low-cost airlines for the last two years for this journey. I am. View Article.
InMoment XI
JUNE 17, 2014
Every six weeks I make a trip from one of the London airports to a German city to visit our clients. Due to the location of the nearest airport and the time of the flights, I have been using one of the European low-cost airlines for the last two years for this journey. I am.
InMoment XI
JUNE 17, 2014
Every six weeks I make a trip from one of the London airports to a German city to visit our clients. Due to the location of the nearest airport and the time of the flights, I have been using one of the European low-cost airlines for the last two years for this journey. I am.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
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