InMoment XI
MAY 2, 2014
A headlamp bulb blew on my car the other day (hold the front page), so I went down to my local dealership to buy a new one. It was a very quick and painless process – having bought the bulb from the parts counter, one of the service staff offered to fit it for me. . View Article.
Kristina Evey
MAY 1, 2014
'Successful orthodontists are the doctors that understand that the “Old School” method of practicing medicine simply won’t make it in today’s world. Patients are customers. Beyond quality orthodontic care, they are also looking for quality customer experiences and service. It’s a high touch industry and in need of more discussion and collaboration between the patient, their parents, and the orthodontist than has typically been seen.
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GetFeedback
MAY 2, 2014
When you tie your Voice of the Customer program into your CRM, you can centralize customer data and deliver an outstanding customer experience.
Joe Rawlinson
APRIL 28, 2014
'You’ve probably heard about Pareto’s famous 80/20 principle. The truth is that those magic numbers can help predict great opportunity and success for your business. You just need to apply them to your customers, products, and company. The question for me was always around how to do that. Fortunately, Perry Marshall’s book 80/20 Sales and Marketing: The Definitive Guide to Working Less and Making More helps bridge the gap between theories and how you can take action with it in
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InMoment XI
MAY 2, 2014
A headlamp bulb blew on my car the other day (hold the front page), so I went down to my local dealership to buy a new one. It was a very quick and painless process – having bought the bulb from the parts counter, one of the service staff offered to fit it for me. .
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Service Untitled
APRIL 28, 2014
'Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. When Ben Franklin said, “The only certain things in life are death and taxes,” perhaps we are all entitled to a better level of public service; at least while we’re alive.
Doug Leather
APRIL 30, 2014
'Yeah right! I had a really interesting discussion with a prospective client recently. He is the MD of a multi franchise vehicle business. Successful? – no doubt. Customer-Centric? – I don’t think so. Yet he was adamant he had ‘customer-centricity’ under control. They were busy hiring someone who was going to drive this initiative. This is a classic example of a refusal to admit to the current reality.
InMoment XI
MAY 2, 2014
A headlamp bulb blew on my car the other day (hold the front page), so I went down to my local dealership to buy a new one. It was a very quick and painless process – having bought the bulb from the parts counter, one of the service staff offered to fit it for me. .
MyCustomer
APRIL 30, 2014
Loyalty Is it better to win customer hearts or minds?
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Brad Cleveland Blog
MAY 1, 2014
The Edge of Service® Newsletter, Issue 8: The Trait All Successful Service Leaders Share Janet Bailey was still in high school when she got her first job—working in a call center. It later evolved into a part-time arrangement that allowed her to work while she attended college. She recalls huge phones, multiple lines, and data entry on pen and paper.
Customer Interactions
APRIL 29, 2014
'This past week, a 15-year-old runaway scaled a fence at San Jose International Airport (SJC), and through the dark of night made his way onto the tarmac, where he stowed away in the wheel well of a Boeing 767 bound for Maui, Hawaii. While the teen had no malicious intent, the incident again brought the issue of airport security to the forefront. What can this incident teach us about physical security?
InMoment XI
MAY 1, 2014
According to Forrester, 86% of firms cited CX as a top strategic priority. Within that group, 63% said they sought to differentiate from competitors within their industries, and another 13% said they sought to differentiate from all companies across all industries. Interest in CX has turned into momentum. So what does it take to be.
InMoment XI
MAY 1, 2014
According to Forrester, 86% of firms cited CX as a top strategic priority. Within that group, 63% said they sought to differentiate from competitors within their industries, and another 13% said they sought to differentiate from all companies across all industries. Interest in CX has turned into momentum. So what does it take to be.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
InMoment XI
MAY 1, 2014
According to Forrester, 86% of firms cited CX as a top strategic priority. Within that group, 63% said they sought to differentiate from competitors within their industries, and another 13% said they sought to differentiate from all companies across all industries. Interest in CX has turned into momentum. So what does it take to be.
InMoment XI
APRIL 29, 2014
And now for the sexy part of running global programs – dataflows. Ok, not really but they’re critical in executing a global customer experience program. Some thoughts for your consideration. Let me know what you think. @christravell.
InMoment XI
APRIL 29, 2014
And now for the sexy part of running global programs – dataflows. Ok, not really but they’re critical in executing a global customer experience program. Some thoughts for your consideration. Let me know what you think.
InMoment XI
APRIL 29, 2014
And now for the sexy part of running global programs – dataflows. Ok, not really but they’re critical in executing a global customer experience program. Some thoughts for your consideration. Let me know what you think.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
Brad Cleveland Blog
MAY 1, 2014
The Edge of Service™ Newsletter, Issue 8: The Trait All Successful Service Leaders Share Janet Bailey was still in high school when she got her first job—working in a call center. It later evolved into a part-time arrangement that allowed her to work while she attended college. She recalls huge phones, multiple lines, and data entry on pen and paper.
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