GetFeedback

JUNE 13, 2021

Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.

Ecommerce 221

Ecommerce Customer Experience How To Customers 221

SurveySensum

JUNE 13, 2021

Give customers a positive customer experience and they will buy more. They will remain loyal. Your revenues will skyrocket. You must have heard this countless times. But, what no one talks about is, how to deliver that positive customer experience? A customer experience strategy is what helps you deliver delightful customer experiences to the customers. .

Strategy 111

Strategy Marketing Social Media Chatbots 111

GetFeedback

JUNE 13, 2021

Actionable insight to uplevel and transform the CX culture in your organization.

Culture 195

Culture Tools 195

Heart of the Customer

JUNE 13, 2021

As regular readers have probably noticed, I’ve been referencing the massive research project we undertook last year often in recent blog posts, especially while sharing learnings. Today I want to take you behind the curtain and describe the impetus for the project, explain some of the methodology, and tell you about my motivation and goals. […].

Customers 88

Customers B2B Culture Leadership 88

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Andrew Mcfarland

JUNE 13, 2021

A former colleague recently sought out some advice about a relationship she had with a customer. I provided some ideas to think through how much she should invest in that relationship. This piece sets a framework to “codify” that advice.

Customer relationships 62

Customer relationships Customers 62

Magellan Solutions

JUNE 13, 2021

Are veterinary answering service any different from the usual BPO services? A veterinary answering service is basically what its name suggests. Answering calls directed to your vet clinics. When a pet owner is searching for a vet clinic to service their 4-legged companion at midnight, they expect someone to answer their emergency phone call. If their call is left unanswered, they don’t have time to leave a voicemail.

Call Center 52

Call Center Insurance Communication Training 52

SurveySparrow

JUNE 13, 2021

Loyal customers are the backbone of a successful brand. But what does it take to build a loyal customer base who swear by your products over your competitors under any circumstances? The conversion process from a one-time customer to a loyal customer can be explained in simple words: A customer becomes a loyal customer once they experience the WOW moment when using your products!

Customer Satisfaction 52

Customer Satisfaction Examples Survey Customers 52