Win the Customer

FEBRUARY 26, 2016

Though it may have risen from some horrible business dealings, the Sarbanes-Oxley Act (SOX) did create transparency regulations that have become part of the corporate culture. As a result, business transparency has taken root, spreading its canopy to cover more than just financial reporting. Its newest seed, brand transparency, is linked to revenue, loyalty and company longevity.

Omni-Channel 63

Omni-Channel Brands Company Social Media 63

Magellan Solutions

FEBRUARY 26, 2016

Magellan Solutions joined the AMA Education System’s Career Fair 2016 on February 26, 2016 in AMA Quezon City. More than 20 companies from different industries participated in the event. AMAES Career Fair 2016 included career talks by representatives from various companies. They talked about how companies operate, tips on passing job interviews, building self-confidence in the workplace, and ways on marketing one’s skills.

Healthcare 63

Healthcare Tips System Sales 63

Amity

FEBRUARY 26, 2016

When it comes to conducting any kind of business over the phone or another type of remote communication device, there are always special challenges associated with it. A large part of this has to do with the physical distance between you and your customer. When there are no visual communication channels that are available, it can be quite easy to get disconnected.

Communication 57

Communication Wait Times Customers Tips 57

Eptica

FEBRUARY 26, 2016

Date: Friday, February 26, 2016 How are retailers working to improve customer experience? Published on: February 26, 2016. Author: Robin Tandon Customer experience is important to every industry, but particularly vital for retail. Fierce competition, exacerbated by the rise of ecommerce, means it is increasingly important for retail companies to differentiate themselves.

Retail 49

Retail Customer Experience Apparel Ecommerce 49

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Amity

FEBRUARY 26, 2016

In last week’s blog post , I talked about the importance of mapping the customer journey to drive adoption and a positive customer experience. This week, I want to focus on how SaaS companies can allocate resources to support the customer journey. This involves determining the resources and skills required to support your customers so they efficiently and successfully embrace your product.

Customer Success 56

Customer Success Customer Journeys Exercises Resources 56

Tricia Morris

FEBRUARY 26, 2016

Does adding service channels, leveraging customer feedback and analytics, empowering agents with easier access to knowledge and creating a more customer-centric culture really make that big of a difference to an organization’s productivity and bottom line? The answer is yes, all the effort that goes into improving internal and external customer service is well worth it.

Net Promoter Score 40

Net Promoter Score Customer Service Brands Wireless 40

Brad Cleveland Blog

FEBRUARY 26, 2016

The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado. The onboard wireless service, provided by Gogo, is enabling me to track flight … Continue reading → The post The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience appeared first on Brad Cleveland.

Innovation 26

Innovation Wireless Customer Experience Customers 26

Natalie Petouhof

FEBRUARY 26, 2016

Tweet What is Audience Studio? NBCUniversal wants to make it easier for advertisers to use data to target audiences more precisely across TV, digital and social media. The media company, owned by Comcast Corp. , is introducing a new division called Audience Studio, which is dedicated to helping marketers employ data for ad targeting purposes by tying together four different ad buying products NBCU has introduced over the past few years.

Data 40

Data Advertising Social Media Groups 40

Brad Cleveland Blog

FEBRUARY 26, 2016

The Edge of Service™ Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado. The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email.

Innovation 21

Innovation Wireless Customer Experience Customers 21

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Brad Cleveland Blog

FEBRUARY 26, 2016

The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado. The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email.

Innovation 20

Innovation Wireless Customer Experience Customers 20