Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

Entertainment 59

Entertainment Customer Centricity Brands Company 59

SurveySparrow

APRIL 22, 2023

As we navigate our personal and professional lives, we encounter many emotions. These emotions can be positive, negative, or neutral. Emotions can drive us toward success or hinder our ability to achieve our goals. Emotional intelligence, or EI, is recognizing and managing emotions effectively in oneself and others. It is a crucial skill in the workplace, as it can lead to better teamwork, improved job performance, and increased job satisfaction.

Leadership 52

Leadership Customer Satisfaction Measurement Culture 52

Very Best Service

APRIL 22, 2023

Customer Service Innovation: The Key to Business Success In today's competitive marketplace, customer service is more important than ever before. Businesses that provide excellent customer service are more likely to attract and retain customers, and they are also more likely to be successful in the long run. There are many ways to innovate in customer service.

Innovation 52

Innovation Customer Service Self Service Chatbots 52

Beyond Philosophy

APRIL 22, 2023

One of our listeners has a pickle. They did research that told them a product was just what their customers wanted, so they developed and launched it. But now, there are no sales. They want to know what went wrong. We suspect we might know. Research is a double-edged sword. It has the power to give us answers we want but not always the answers we need.

Survey 15

Survey Customers Connections Sales 15

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Comm100

APRIL 22, 2023

Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% of admissions officials from private colleges are very concerned about meeting their institutions’ goals for new students. This comes as student enrollment plummets. In 2022, 4 million fewer people in America enrolled at a college than ten years ago, and this trend doesn’t seem to be changing.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130