Steve DiGioia

DECEMBER 26, 2016

This original article was written by Steve DiGioia. As a follow-up to my previous post “ 11 Industry Experts Discuss “What’s More Important: Customer First or Profit First? ”, I contacted Evan Carmichael – who offered to provide his response in a LIVE YouTube Hangout. Watch it below. Evan Carmichael was named one of the Top 100 Great Leadership Speakers by Inc.

Leadership 159

Leadership Industry Video Customers 159

ShepHyken

DECEMBER 26, 2016

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The Hidden Costs of Poor Internal Customer Service By Joanne Wortman. (Integrify) Of course, every business understands the need to maintain a high commitment to providing excellent customer service.

Chief Customer Officer 83

Chief Customer Officer Customer Service Lifetime Customer Loyalty 83

Middlesex Consulting

DECEMBER 26, 2016

In the early 1990’s, I became the Vice President of Service for Oxford Instruments in the Western Hemisphere. After taking care of some early logistics challenges, like where should I sit and on what, I set up a meeting for the whole team – remote engineers and in-house technical support. There were no other overhead people since this was a new organization.

Consulting 60

Consulting Training Employee Engagement Meeting 60

Natalie Petouhof

DECEMBER 26, 2016

Tweet. There are many e-commerce stores popping up right, left and center. The online market is like “Perfect Competition” described in economic studies; in perfect competition, there are no barriers toand exit and no single player can influence price. It is very easy to set-up an e-commerce store but with thin margins and cut-throat margins it is very difficult to survive and prosper in this segment.

Marketing 40

Marketing Customer Satisfaction Advertising Exercises 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data