Who's Your Gladys?

OCTOBER 2, 2016

Here’s a simple service reminder to bring to your next meeting. Share it with your staff. Include it in your internal newsletters, and make sure everyone inside your business (you included) understands that this message is at the core of your organization’s success. Every customer matters. When. The post An Employee’s Creed for Customer Service Success appeared first on Who's Your Gladys?

Customer Service 143

Customer Service Meeting Customers 143

Avaya

OCTOBER 2, 2016

When I’m asked about why Corporate Philanthropy matters, I could easily point to a Nielsen study that states 55% of online consumers would pay more for products and services from companies that are committed to positive social and environmental impact. There are also stats that show philanthropy’s impact on revenue, as well as the positive PR to be gained by companies who engage in it.

Company 65

Company Social Media Leadership Measurement 65

Kate Nasser

OCTOBER 2, 2016

National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results! The post Positive Customer Service Results from Everyday People Skills | #custserv appeared first on KateNasser.com.

Customer Service 62

Customer Service Leadership Video Customers 62

Middlesex Consulting

OCTOBER 2, 2016

Is this the way your company works? Are Marketing, Sales, and Service singing from the same sheet of music? Do the three groups make great music together or do you come across like nails scraping on a chalkboard? Back in the day, this is the way most businesses worked: The Marketing, Sales, and Service teams were always finger pointing at each other.

B2B 60

B2B Metrics Sales Meeting 60

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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