ECXO

SEPTEMBER 30, 2023

09(13) Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! Dear ECXO and Global CX Community, Every day is a chance to embrace and enhance the customer experience and the lifes of your employees. Today and every day, we’re reminded of our incredible impact on those we serve. Our passion fuels our dedication, making every interaction a meaningful one.

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Meeting Customer Centricity B2C Culture 98

Beyond Philosophy

SEPTEMBER 30, 2023

Sometimes it’s a “processing” fee. Sometimes it’s called an “admin” fee. We have even seen it labeled “convenience fee,” a refreshingly candid explanation for it. However, they are always additional fees, and if you have them in your pricing, they might have terrible implications for your customer experience.

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Trends Tips Customer Experience Company 78

Inbenta

SEPTEMBER 30, 2023

Inbenta adds new Chief Marketing Officer, Head of Experience, and Head of Product DALLAS, September 27, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product. The additions to Inbenta’s executive team aims to support Inbenta’s expansion in the North American market; further innovate its products and services; and increase

Banking 52

Banking Financial Ecommerce Chatbots 52

Centercode

SEPTEMBER 30, 2023

Let’s talk about the power of collaboration in user testing! Dive into Centercode's Networking Roadshow and discover how 'we' transforms 'me.

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

SurveySparrow

SEPTEMBER 30, 2023

Did you know that the way you structure your survey questions can significantly impact the quality of data you collect? It’s a fact: the order in which you present questions can influence how people respond. What is your biggest concern when you conduct a survey or create a form? Well, for us, it is undeniably the difficulty in getting unbiased responses.But fear not, because there’s a game-changing solution: question randomization.

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Survey Groups Data Feedback 52