Kapta Customer Success

JANUARY 1, 2024

Classic quarterly business reviews (QBRs) are self-centered and boring. Here’s why this business review should be dead and how to prepare and conduct modern QBR.

How To 59

How To Customer Success Customer Engagement Engagement 59

ShepHyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media.

Customer Service 56

Customer Service Social Media Loyalty B2C 56

Magellan Solutions

JANUARY 1, 2024

Our world and lifestyle have never become as fast-paced as they are today. Sayings such as time is of the essence , time is money , and time is gold are commonly heard and dispensed by parents, teachers, students, employees, and upper management executives. Whatever can be done to get the desired results must be done immediately. Driven employees and entrepreneurs alike are known to despise the practice of procrastination and anything that impedes the progress of their projects and plans.

System 52

System Consumers Data Communication 52

Optimove

JANUARY 1, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 58

Brands Marketing Customers 58

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

SmartKarrot

JANUARY 1, 2024

In the dynamic landscape of customer success, the conversation around onboarding has become a focal point for organizations striving to provide an unparalleled experience to their clients. As someone deeply immersed in the realm of customer success , I find it crucial to explore the roots of why structured onboarding is not just a buzzword but an intentional strategy that can significantly impact the longevity and satisfaction of your customer base.

Touchpoint 10

Touchpoint Metrics Feedback Customer Base 10

SmartKarrot

JANUARY 1, 2024

In the dynamic landscape of customer success, the conversation around onboarding has become a focal point for organizations striving to provide an unparalleled experience to their clients. As someone deeply immersed in the realm of customer success , I find it crucial to explore the roots of why structured onboarding is not just a buzzword but an intentional strategy that can significantly impact the longevity and satisfaction of your customer base.

Touchpoint 10

Touchpoint Metrics Feedback Customer Base 10

Optimove

JANUARY 1, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 58

Brands Marketing Customers 58

SurveySensum

JANUARY 1, 2024

You know engaged employees are 67% more likely to be advocates for their company. Well, these stats show a direct connection between team engagement, understanding your customers, and the success of your business. It’s like uncovering the hidden code to success! This connection between engaged employees and customer satisfaction leads us to something transformative: the Voice of the Customer (VoC).

Social Media 52

Social Media Effort Score Customer Satisfaction Case Study 52

Optimove

JANUARY 1, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 58

Brands Marketing Customers 58

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West Monroe

JANUARY 1, 2024

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Digital's Role in Engaging Customers—Before They Need You" on Spreaker. About the episode How do you connect with and serve patients when they’re not sick or in the hospital?

Healthcare 52

Healthcare Engagement Hospitality Financial 52

Optimove

JANUARY 1, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 57

Brands Marketing Customers 57

SmartKarrot

JANUARY 1, 2024

The discussion among customer success professionals, Shagun from What Fits, Anindra from Mately Extreme, and Darshan from the Customer Service Revenue team delved into the evolving landscape of customer success strategies. The conversation highlighted the profound shifts taking place, emphasizing that attention is no longer an aspiration but a given, with expansion emerging as the new revenue driver.

Customer Success 8

Customer Success Strategy Chief Customer Officer Net Promoter Score 8

SmartKarrot

JANUARY 1, 2024

The discussion among customer success professionals, Shagun from What Fits, Anindra from Mately Extreme, and Darshan from the Customer Service Revenue team delved into the evolving landscape of customer success strategies. The conversation highlighted the profound shifts taking place, emphasizing that attention is no longer an aspiration but a given, with expansion emerging as the new revenue driver.

Customer Success 8

Customer Success Strategy Chief Customer Officer Net Promoter Score 8

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Communication