Playvox

JANUARY 5, 2022

Agent engagement refers to an employee’s mental and emotional connection to your company. According to SHRM , it also includes an employee’s willingness and ability to contribute to the company’s success. The successful leadership of a hybrid workforce starts with clear, consistent communication. Download our eBook.

Contact Center 72

Contact Center How To Fashion Gamification 72

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Emphasize hands-on learning.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Emphasize hands-on learning.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40