Playvox
JANUARY 30, 2024
In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?
ShepHyken
DECEMBER 5, 2022
Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken. My Comment: We’re back to one of my favorite topics, which is the employee experience (EX). Your employees want a culture that includes flexibility, learning (training), and opportunities for advancement.
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Playvox
JANUARY 5, 2022
Agent engagement refers to an employee’s mental and emotional connection to your company. According to SHRM , it also includes an employee’s willingness and ability to contribute to the company’s success. Another important piece of the employee experience is making sure your agents have the tools they need to do their jobs.
Michel Falcon Experience
SEPTEMBER 3, 2014
Harry’s used gamification very well to increase awareness of their company and recruit their future customers. To learn how to earn higher customer and employee loyalty, download my ebook The 28 Traits of Organizations Who Are Customer Experience Titans below.
Playvox
JUNE 22, 2023
Related Article: The Importance of Accurate Forecasting for Omnichannel Volume Agent Performance Metrics Employees are the heart and soul of call centers and customer service organizations. Incorporate gamification and other engagement tactics to boost retention of content. Want to learn more about key call center efficiency metrics?
Qualtrics
FEBRUARY 5, 2019
Gamification is a growing trend within many of the world’s leading companies. HR teams use it to monitor employee engagement, and CX teams use it to keep customer panels engaged. They offer employees a platform to submit ideas and then gain points for developing the concept, or getting buy-in from other employees.
Stella Connect
APRIL 17, 2018
Provide a mix of learning aids and experiences, including peer-led training (a team favorite). According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.
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