SurveySensum

FEBRUARY 22, 2024

What’s more – Gallup’s “State of the Global Workplace Report” says, that organizations with highly engaged employees experience 21% higher profitability. So, yes, it’s time to start focusing on your employee experience (If you aren’t doing it already!) What is an Employee Experience Strategy?

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

ProProfs Chat

SEPTEMBER 17, 2021

They look for something more tangible in the form of a positive employee experience. A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. What is Employee Experience?

Employee Experience 52

Employee Experience Gamification e-support Survey 52

Playvox

JANUARY 5, 2022

Agent engagement refers to an employee’s mental and emotional connection to your company. According to SHRM , it also includes an employee’s willingness and ability to contribute to the company’s success. The successful leadership of a hybrid workforce starts with clear, consistent communication. Equip Your Team.

Contact Center 72

Contact Center How To Fashion Gamification 72

CXApp

AUGUST 21, 2018

However, before you can focus on a forward-facing customer experience, you have to look inward. Crafting an engaging employee experience (EX) must come first. Companies with great employee experience outperform the S&P 500 by as much as 122 percent. Crafting an engaging employee experience (EX) must come first.

Customer Experience 40

Customer Experience Gamification Employee Experience Social Media 40

Oracle

OCTOBER 29, 2019

Is there an opportunity for technology to improve the employee experience and make showing up for work every day a bit more… fun ? Here are 4 ways tech can transform how employees communicate at work. And, there are multiple use cases for using bots to communicate with employees, especially on behalf of HR.

Employee Experience 44

Employee Experience Gamification Tools Chatbots 44

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

RapportBoost

DECEMBER 10, 2018

Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. And I do think that there are some values there, but it is just really shallow in it of itself, that whole concept of gamification; which is just simply applying game mechanics to everyday work.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40