eBook Employee Engagement Employee Experience Measurement 
Qualtrics
SEPTEMBER 17, 2020
Is it an accurate way to measure how your employees feel about your company, and how can it be used to boost employee engagement? eNPS – aka employee Net Promoter Score, or Employee NPS – is a way of measuring how your employees feel about your company. How does it work? What is eNPS?
Qualtrics
MAY 21, 2019
Companies today can’t get by with just offering basic benefits like PTO and health insurance, they must go above and beyond and provide employees with an exemplary experience in the workplace. The employee experience is the sum of all the interactions your employees have with your company. Act on employee feedback.
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Qualtrics
FEBRUARY 4, 2021
It connects us with colleagues and customers, increases productivity and helps employees deliver their best work. IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Always bear in mind how all employees can feed information back to a central hub for analysis.
Qualtrics
APRIL 29, 2020
In this installment of our Employee Experience Visionaries series, we hear from Rick Fountain, Director of Employee Experience at The Hartford, about: How telling stories has shaped his employee experience. On his best employee experience. On his passion for employee experience.
Playvox
JANUARY 25, 2024
The two work together like salt and pepper to help modern contact centers provide outstanding omnichannel customer experience and elevate agent engagement and the employee experience (EX). WEM adds the element of employee engagement as the linchpin to delivering outstanding CX. Why is WEM Better than WFO?
Qualtrics
APRIL 11, 2019
How do you move from initial employee engagement survey to full-scale long-term measurement? The idea of developing and driving a multi-channel employee experience program, handling analytics and strategy, and acting on the feedback your receive in a timely way sounds daunting to say the least. Establish ownership.
Qualtrics
JUNE 12, 2019
In addition, not only will your values attract customers but it will drive employee engagement as well. Mission-driven employees stay at a company longer and are more likely to be higher performers. How to measure brand image. Zappos is known for having superior customer support and a great employee experience.
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