delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. Scanning one with your phone usually opens a web page or app.

Feedback 58

Feedback Survey Conference Customers 58

Kustomer

MAY 6, 2021

Many leaders are adopting channels such as Facebook, LinkedIn, chat and direct messaging. To this, Wade reassures that much of video communication apps and software have customizable security features in place to protect both the user and the company. Plus we can go through the mobile browser, as opposed to having to download an app.

Video 98

Video Contact Center Communication Examples 98

BirdEye

JANUARY 15, 2024

Speech-to-text software is a tool that listens to voice input via live speech or audio recordings and converts it into editable text. However, after the popularity of Chat GPT, we have moved from “Is there an app for it?” It is quite handy as Microsoft Office is available on Windows, Android, and Mac/iOS.

Software 111

Software Tools Meeting Analysis 111

Comm100

FEBRUARY 7, 2018

Additional Considerations for Live Chat Software. Will the vendor provide instant support for urgent issues, for example by phone or live chat instead of email or ticketing? Does the vendor offer phone and chat support as an alternative to back-and-forth ticketing or email? Advanced Reporting Options.

Software 102

Software Customer Engagement Engagement Social Media 102

Avaya

APRIL 3, 2017

Over 50,000 apps were being downloaded per minute through the Apple App Store, and over 20 million messages were being sent via communication apps like WhatsApp. These apps need to be easy for IT to create, deploy and manage, and they must be agile enough to serve multiple departments to improve ROI and TCO.

Customer Journeys 57

Customer Journeys Contact Center Data Omni-Channel 57

Bold360

MARCH 23, 2017

The journey of mobile apps has been quick and impressive, with apps taking mobile from web browsers through to an entirely mobile-native experience. Mobile apps now truly make the most of smartphones capabilities, including elements such as real time notifications, click-to-call functionality or GPS tracking.

Omni-Channel 58

Omni-Channel Self Service Customer Service Chatbots 58

Grade.us

MARCH 23, 2021

Trustpilot says only customers who have bought or ordered something, communicated with the business via phone, email, or live chat, visited the store, or used their products and services may review a specific company on their platform. iOS or Android apps. Click the folder of the asset you want to download.

How To 32

How To Social Media Automotive Feedback 32

SurveySparrow

MAY 5, 2021

A chatbot is a program powered by AI (artificial intelligence) or rules that deliver a human-like chatting experience. One of the best parts of using chatbots is that you don’t have to download them to use them. We are living in the era of automation. What Are Chatbots Used For? Chatbot technology is no exception.

Chatbots 52

Chatbots Banking Social Media Engagement 52

Grade.us

MAY 28, 2019

Pricing: Free, Open Source ( download ). Pricing: Free, Open Source ( download ). Contentful gives you an API-first, cloud-based platform to power your sites and apps, allowing you to create first-class user experiences. Pricing: Free, Open Source ( download ). Pricing: Free (iOS only). Contentful. Prismic.io.

Tools 37

Tools Marketing Social Media Advertising 37

AWS Machine Learning

NOVEMBER 30, 2023

The publicly available Llama models have been downloaded more than 30M times, and customers love that Amazon Bedrock offers them as part of a managed service where they don’t need to worry about infrastructure or have deep ML expertise on their teams. Customers like Nexxiot, PGA Tour, and Ryanair are using our two Titan Text models.

Training 124

Training e-support Innovation System 124

ProProfs Chat

OCTOBER 25, 2021

Imagine one of your detractor customers has trouble downloading your mobile App. By editing the customizable survey templates of these customer feedback app s, you can easily create and share a survey that suits your business needs. One interesting fact about SurveyMonkey is that you can even edit a live survey.

Software 98

Software Feedback Net Promoter Score Social Media 98