Lumoa

FEBRUARY 16, 2023

It’s important for your business to understand your customers. One of the best analysis techniques available is the voice of customer (VoC) template. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business. Without customers, there is no business.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Storyminers

JULY 29, 2016

The following article was first released on June 8th at Clutch.com. In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to try them. There always seems to be a new product, service, or experience within reach of a brand’s current customer. Check out the list below. Annette Franz. Carol Roth.

B2C 124

B2C Customer Retention Strategy Brands 124

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Please tell us in the comments! Allison Pickens. Amarachi Ogueji. Anika Zubair. Anita Toth.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

FEBRUARY 10, 2021

We hear loyalty leaders state all the time that they have embraced ‘best practices’. In my opinion, if someone believes they have reached ‘best practice’, then they typically stop thinking about how to create more value for all stakeholders, and simply allow inertia to drive their customer engagement efforts.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

It’s not unusual for the very best programs to comprise 15%-30% of a business’s enterprise value. This information is easy to collect, and practically useless as a measure of the program’s performance. As CEO, the time you can dedicate to your loyalty program is probably close to zero. Nobody granted those loans on a whim.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52