InMoment XI

AUGUST 9, 2022

When your business decisions are influenced by the feedback you get in customer surveys, it’s even more important to make sure you’re asking the right questions to get the right feedback. Read on to learn more about the different types of customer survey questions and what questions can help you get the most valuable feedback.

Survey 493

Survey Feedback Effort Score Net Promoter Score 493

InMoment XI

SEPTEMBER 29, 2022

Collecting data with no way to use it is like learning to drive without a car; it just doesn’t make sense. For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. That data is there to help you understand their behavior, their needs, and even predict their future behavior.

Banking 493

Banking Retail Data Omni-Channel 493

InMoment XI

JULY 14, 2022

And while they faced an immense challenge, the retail leader also saw an opportunity to emerge into a post-COVID world equipped with reliable data that would revitalize its customer experience, improve customer retention, and solidify brand loyalty. What’s Next.

Feedback 529

Feedback Effort Score Retail Metrics 529

InMoment XI

MAY 3, 2022

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers.

Insurance 493

Insurance Tips Data Return on Investment 493

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. How do you collect VoC data? The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels.

Analysis 423

Analysis Data How To Customer Centricity 423

Lumoa

FEBRUARY 28, 2023

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention.

Feedback 208

Feedback Strategy Net Promoter Score Effort Score 208

C3Centricity

JANUARY 30, 2024

Every business has them, and no one likes to get customer feedback that is challenging to handle. By analyzing user data and preferences, they reduce churn by providing a tailored experience that keeps users coming back for more. Difficult customers! So what’s the secret to turning difficult customers into loyal advocates?

Feedback 226

Feedback Customers Customer Retention Examples 226

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. This feedback helps inform how they operate going forward.

Analysis 208

Analysis Survey Feedback How To 208

Experience Investigators by 360Connext

FEBRUARY 6, 2024

It’s easy to focus so much on gathering data or finding the perfect metric… we end up spending more time measuring than actually executing our ideas. We want to dispel the belief CX teams need perfect data to move forward. Leveraging their feedback needs to be, too. And that’s a problem. Customers are nuanced. Let me explain.

Metrics 270

Metrics Effort Score Net Promoter Score Data 270

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. How customers react to your products and services is vital data, but it’s only accessible if you put together a sound customer feedback strategy to obtain it. What are the types of customer feedback?

Feedback 208

Feedback Strategy Survey Customers 208

Zonka Feedback

FEBRUARY 21, 2024

Customer feedback – it's the key to understanding your audience, building stronger relationships, and ultimately, driving business success. But navigating the vast landscape of this feedback can feel like venturing into a data abyss, teeming with diverse formats and hidden insights.

Feedback 59

Feedback Analysis Data Customers 59

Zonka Feedback

FEBRUARY 9, 2024

Text mining enables organizations to retrieve information from text data. With Zonka Feedback, you can know customer's intent, emotions, and sentiments.

Feedback 59

Feedback Data Customers Management 59

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. In this post, we share how we analyzed the feedback data and identified limitations of accuracy and hallucinations RAG provided, and used the human evaluation score to train the model through reinforcement learning.

Feedback 99

Feedback Effort Score Training Policies 99

Experience Investigators by 360Connext

AUGUST 31, 2021

What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data.

Feedback 380

Feedback Customers Loyalty Resources 380

Happy or Not

NOVEMBER 21, 2022

Connect customer feedback to the when, where, and why of service performance. In the first post of our series, Business Transformation starts with customer feedback , we talked about how to collect feedback and the two criteria that needed to be met to make informed decisions: volume and credibility. .

Feedback 69

Feedback Data Connections Customers 69

ShepHyken

SEPTEMBER 18, 2020

He writes about visualizing customer feedback in order to motivate your business to succeed. You can read just as many articles about the importance of customer feedback in operating your business successfully. You don’t want to inundate team members with survey data. And seeing the actual data can be a big motivator.

Feedback 123

Feedback Data Customer Service Communication 123

Feedbackly

AUGUST 3, 2023

While many brands know the importance of collecting feedback, not everyone carries out a systemic approach to using them for improvement. But, a good feedback management process can make a positive difference in a brand. The customer feedback loop is a strategy for improving customer experience using user reviews.

Feedback 98

Feedback Survey Analytics Customers 98

delighted

APRIL 1, 2024

Even negative feedback can alert you to what needs to change in order to make your events more successful. A post-event survey is a questionnaire intended to collect valuable feedback from attendees following an event. Keep reading to learn how to effectively capture the attendee experience with post-event surveys.

Survey 100

Survey Feedback Conference Net Promoter Score 100

Thematic

MAY 10, 2023

Samsung has banned the use of ChatGPT after a major data leak. There is a lack of clarity around where the data is sent, how it is used, how it is being stored, and what the other security risks are that people need to be aware of. It was trained on large volumes of data to interpret and generate text, images, video and audio data.

Analysis 62

Analysis Feedback Data Social Media 62

Zonka Feedback

MARCH 28, 2024

We are thrilled to announce that Zonka Feedback has been awarded the ISO 27001:2022 certification, a prestigious global standard for information security management. This achievement is a testament to our unwavering commitment to ensuring the security and privacy of our customers' data.

Feedback 59

Feedback Data Management Customers 59

Zonka Feedback

DECEMBER 12, 2023

While website surveys play a pivotal role, understanding their varied applications and targeted feedback goals is key to their efficacy. With 63% of shopping journeys originating online, the significance of online customer experiences is paramount.

Feedback 52

Feedback Survey Data How To 52

Feedbackly

SEPTEMBER 30, 2022

You might be familiar with the benefits of collecting customer feedback and how to do it using numerous channels and KPI surveys.

Feedback 98

Feedback How To Data Survey 98

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. This type of feedback provides a more nuanced understanding of customer experiences and needs. It differs from quantitative data which is statistical in nature. Qualitative feedback is important in understanding customer needs.

Analysis 62

Analysis Examples Feedback Social Media 62

Happy or Not

JANUARY 5, 2023

Trustworthy customer feedback data from all touch points has therefore become a necessity, rather than a convenience. . Less friction and more flexibility bringing better insights, along with more integrations, and even more trustworthy data are some of the hot topics for HappyOrNot offering in 2023.

Feedback 69

Feedback Data Customer Centricity Retail 69

Customercount

AUGUST 26, 2020

In this mini-series we take a look at the different types of customer feedback data available to business, the issues facing those collecting customer data and what data they should be collecting to increase profits and reduce churn. The post A guide to customer feedback and data types appeared first on CustomerCount.

Feedback 84

Feedback Data Customers NPS 84

Feedbackly

MARCH 28, 2024

The findings will assist companies in making data-based decisions on what kind of music to play to ensure the best possible customer experience and employee satisfaction. S-Market Pendoliino in Tampere has been selected from grocery stores to participate.

Feedback 105

Feedback Retail Study Employee Experience 105

Retently

MARCH 20, 2024

In data collection, Computer Assisted Telephone Interviewing (CATI) is a time-tested method, blending the dependability of phone surveys with smart software to boost reach and efficiency. What can the CATI survey do for your research? This article breaks down the workings of CATI, showing you why it might be the solution you’re seeking.

Survey 78

Survey Data Analysis Software 78

delighted

AUGUST 4, 2023

What nice graphs and visualizations can we create with this newfound data? However, as your program continues, regularly reviewing and digesting negative feedback can start to feel draining and defeating. How can you navigate that feeling to uphold your organization’s feedback-forward culture, while protecting your mental health?

Feedback 78

Feedback Tips Management NPS 78

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. While it is a golden opportunity to gain valuable insights, this influx of data can be overwhelming. Manually analyzing this feedback can be time-consuming and prone to human biases. This is where AI helps.

Feedback 107

Feedback Strategy Social Media Analysis 107

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. Further, Barclay estimates that optimizing for the feedback economy could yield a $3.2 All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98