CSM Magazine

JANUARY 30, 2020

The tools, systems and ideas revolutionising the world of Customer Experience will be taking the UK by storm on the 18th & 19th of March 2020, when the Customer & User Experience Expo has its highly anticipated return to ExCeL London.

User Experience 52

User Experience Customer Experience Innovation Customers 52

Kustomer

DECEMBER 20, 2019

It has been an exciting year, with much growth and development not only for Kustomer, but for the customer service space as a whole. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Here is how customer service has changed as a result. Omnichannel Not Multichannel.

e-support 93

e-support Omni-Channel Case Study Comparison 93

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Grade.us

JANUARY 13, 2020

That’s because email marketing remains one of the most effective ways to reach customers. 2020 looks likely to bring us some exciting advances. Let’s start with the Litmus blog, since we kicked off with their stellar 2020 trends download. 10 Email Design Trends Hitting Your Inbox in 2020. Pinpointe.com.

Resources 28

Resources Marketing Tips Infographics 28

Grade.us

JANUARY 21, 2020

They publish exposés exposing the unsavory parts of the car buying process. Customers don’t have the same positive feelings about dealerships. A recent survey found 87% of consumers dislike the dealership experience. 68% agree that they rely on customer reviews to make informed decisions. Wait a minute.

How To 31

How To Automotive Advertising Comparison 31