ShepHyken

AUGUST 16, 2021

16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. is a multi-billion dollar industry, one that’s growing all the time. 4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff. This isn’t just information.

Customer Service 89

Customer Service Social Media Tips Multi-Channel 89

ShepHyken

JANUARY 12, 2022

It all started with a concept known as multi-channel. This was about different ways customers could communicate with you. That’s two channels. Today there are many others, such as text, social media, apps, and more. This meant that you could cross from one channel to the next and have seamless conversations.

Omni-Channel 79

Omni-Channel Multi-Channel Video Social Media 79

Comm100

OCTOBER 8, 2016

By the way: Don’t forget to update your current customers on your latest post! Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Create educational and training materials. 52% of U.S.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Customers That Stick

AUGUST 11, 2015

Twitter understands that it is often a channel for immediate customer response, and it is not only embracing its role as a customer service channel but beginning to focus on selling itself as an indispensable channel for customer service. No Channel Is THE Channel.

Customer Service 60

Customer Service Multi-Channel Omni-Channel Customer Service Strategies 60