The Omnichannel Experience – What the Heck Does That Mean??
ShepHyken
JANUARY 12, 2022
It all started with a concept known as multi-channel. This was about different ways customers could communicate with you. That’s two channels. It doesn’t matter how many channels you have, once you get past one, you are in the world of multi-channel. For example, they could use phone or email.
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