ShepHyken

JANUARY 12, 2022

It all started with a concept known as multi-channel. This was about different ways customers could communicate with you. That’s two channels. Today there are many others, such as text, social media, apps, and more. This meant that you could cross from one channel to the next and have seamless conversations.

Omni-Channel 80

Omni-Channel Multi-Channel Video Social Media 80

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

ShepHyken

AUGUST 16, 2021

16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. is a multi-billion dollar industry, one that’s growing all the time. 4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff. Follow on Twitter: @Hyken.

Customer Service 91

Customer Service Social Media Tips Multi-Channel 91

TechSee

JUNE 16, 2022

Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Brad Cleveland is a global expert in customer strategy and managemen t. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

OCTOBER 8, 2016

By the way: Don’t forget to update your current customers on your latest post! Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Create educational and training materials. 52% of U.S.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Micah Solomon

OCTOBER 23, 2018

Start every day–or every shift, if you have more than one–discussing a single principle of customer service excellence. By having a different employee leading your huddle every day, this ritual becomes a multi-pronged catalyst of culture: It directly provides learning to all who attend. In-depth customer service training.

Culture 49

Culture Customer Service Company Hospitality 49

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132