CSM Magazine
OCTOBER 12, 2022
From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality.
Lumoa
APRIL 21, 2022
“What will make Customer Success succeed?” Reduced churn New opportunities Satisfied customers Bigger communities Less complaints More references Understand other’s preferences “Response time” “First call resolution” Are these really insightful Or just noise pollution? A simple example.
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Call Experts
APRIL 8, 2024
With the development of advanced technologies and automation, using a contact center for utilities has evolved to meet the changing needs of businesses and customers alike. Data-Driven Insights Modern call center technology provides valuable analytics and reporting capabilities.
Call Experts
JUNE 15, 2023
With the development of advanced technologies and automation, using a contact center for utilities has evolved to meet the changing needs of businesses and customers alike. Data-Driven Insights Modern call center technology provides valuable analytics and reporting capabilities.
Alliance by IFS
MARCH 27, 2019
Field technicians, call center personnel, and front and back office staff all have access to the same information, no matter where they are. Astea’s call center management software will enable your customer service representatives to handle a higher volume of calls, increase first-call resolution rate, and decrease call times.
Magellan Solutions
AUGUST 13, 2021
Unfortunately, integration of artificial intelligence in many call center companies won’t help to improve the capability of these agents. Having an advanced technology means agents will soon become more reliant on it. Therefore, they can deal with customers’ issues delicately with regards to their feelings too.
TechSee
DECEMBER 4, 2018
With over 400 million customers, Vodafone is the 4th largest global mobile operator, and the 9 th largest telecom by total revenue: US $64.5 TechSee, a leader in intelligent visual engagement, was initially contracted by VodafoneZiggo , Vodafone’s Dutch operator, to pilot the remote customer assistance technology powered by AI and AR.
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