CX University

NOVEMBER 21, 2020

Customer experience means a plethora of different things to different people. Customer experience is not the same as customer satisfaction or customer service and whilst there are some good guys doing some great work in the field of customer success, customer experience is quite different.

Net Promoter Score 98

Net Promoter Score Brands Effort Score Loyalty Programs 98

SurveySensum

JULY 11, 2023

By doing this, you can increase customer satisfaction and overall experience. This will also strengthen your brand’s reputation, foster customer loyalty, and can build long-term business success. One good strategy to boost customer loyalty is – the REWARDS program. How do they do it?

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

ProProfs Chat

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. What is a Customer Loyalty Program? Net Promoter Score.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

delighted

DECEMBER 10, 2019

Many brands are investing heavily in customer experience (CX) and, as we explore below, the numbers don’t lie — those allocated resources can yield some serious returns. In light of this, ROX is emerging as a way for companies to measure how improving customer experience drives consumer behavior and yields measurable results.

ROI 40

ROI Measurement Customer Experience Effort Score 40

Totango

MAY 6, 2021

Finally, as a metric, customer retention rate is a key performance indicator that represents the relationship between how many customers you retain over a given period and your total amount of customers at the beginning of that period. Why Is Customer Retention Important? Customer retention matters for multiple reasons.

Strategy 75

Strategy Customer Journeys How To Customer Retention 75

delighted

NOVEMBER 20, 2020

According to their CEO Kyle Vucko, Indochino’s decision to open physical stores was based largely on measuring customer feedback. As we explore further in this guide, an omnichannel strategy is imperative for growing any retail business, however, managing more customer touchpoints can reveal some unique customer experience challenges.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

delighted

JUNE 1, 2022

Customer value is at the heart of any stable business. The customer lifetime value formula is essential if you’re looking to achieve substantial growth patterns. It’s a long-term calculation that measures how sustainable your business model is. How to calculate customer lifetime value. Customer lifetime value models.

Net Promoter Score 71

Net Promoter Score Customer Retention Self Service Loyalty 71