ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. Leverage your product or service to create value for your most loyal customers, and your loyalty program will be successful. .

Loyalty Programs 107

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 107

Totango

FEBRUARY 26, 2019

Offer plenty of accessible support in case customers have questions. It’s the honeymoon period, and depending on how well it goes, you just might sow the seeds for lasting customer relationships. Best of all, a good onboarding strategy lowers the likelihood that new customers will churn.

Strategy 78

Strategy Software Lifetime Customer Social Media 78

CCO Council

MAY 13, 2014

In my previous post I described the historical retrospective approach whereby incremental per-customer or per–segment revenue gains are correlated with increasing loyalty and engagement. Expected change in customer value is another valuable means of demonstrating ROI.

Customer Centricity 85

Customer Centricity ROI Measurement Chief Customer Officer 85

LiveChat

JUNE 8, 2015

Nurture customers through a caring relationship. Social media channels give us an opportunity to have conversation with customers and engage with them directly. A typical company limits its actions to updating customers on new products and responding to questions about sales on Twitter and Facebook.

How To 28

How To Social Media Video Entertainment 28

LiveChat

DECEMBER 9, 2016

Nurture customers through a caring relationship. Social media channels give us an opportunity to have conversation with clients and engage with them directly. A typical company limits its actions to updating customers on new products and responding to questions about sales on Twitter and Facebook.

Customer Engagement 28

Customer Engagement Engagement Strategy Social Media 28

BlueOcean

JANUARY 8, 2019

Consider these statistics from a recent survey from NewVoiceMedia: After experiencing poor customer service: • 37% of customers would change their supplier. • 28% would post a negative online review. • 26% would complain via social media. • 13% would tell friends/colleagues. • 10% would inform the media.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service eBook 299

SurveySensum

JULY 14, 2020

He is a prolific Writer, Service Management and Support Industry Analyst, and an International Speaker with a specialization in exploring the connection between customer service and technology, with extensive experience in the IT and technology industries. LinkedIn : [link] /. Website : [link]. possibly in the world.”. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132