Kayako
JULY 28, 2022
While customers may like more choices in product features, it turns out that more choices in customer service channels are not a plus. Adding more channels complicates customer relationship management, leading to many side trips and alternate routes, all of which the company must manage to avoid losing the customer.
ViiBE Blog
MAY 31, 2021
So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?
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Kayako
AUGUST 12, 2022
The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm. Customers still want personalized service even if they aren’t coming into the store. Knowledge bases combine learning from inside and outside the organization.
GetFeedback
JANUARY 24, 2019
A ticketing system not only allows customers to submit their requests but provides a workflow so that your team can manage these questions in a timely manner. The best solutions will integrate with your customer relationship management (CRM) system. A self-service knowledge base.
Kayako
SEPTEMBER 28, 2022
In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. New truth: You are competing with the last best experience your customer had.” The challenge for company management is they don’t just have external customers.
Kustomer
MAY 11, 2022
Your company’s customer relationship management (CRM) platform is a goldmine of information about your customers’ needs, interests, and buyer journey, but if your support agents can’t quickly access that information when they interact with your customers, what is that information worth? What Is a CRM?
Experience Investigators by 360Connext
APRIL 23, 2024
CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning. It’s time to make your case.
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