CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. The BigChange Outstanding Women in Field Service Award was created to recognise and celebrate a woman of outstanding abilities who is working as a technician, engineer or operative within a field service industry.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

ijgolding

APRIL 9, 2020

Whilst many have ‘mapped’ their journeys, few are actively and continuously ‘managing’ the journey as a living breathing organism! Customer journey MANAGEMENT is what is required to drive sustainable improvement to the customer experience. Sales Manager at CEMantica Ltd. Eytan Hattem.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Omni-Channel 94

Omni-Channel Contact Center Customer Centricity Technology 94

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

Automotive 52

Automotive Customer Relationship Management CRM System 52

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

SurveySparrow

JUNE 30, 2023

Here comes the customer experience manager —a talented individual who turns interactions into priceless memories. In this blog, we will embark on a fascinating exploration of the customer experience manager’s world, understanding their responsibilities, strategies, and impact. Who is a Customer Experience Manager?

Customer Experience Management 52

Customer Experience Management Net Promoter Score Customer Experience Management 52

Optimove

FEBRUARY 22, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The challenge Due to its demanding, fashion-forward customers, Terminal X sought a smart and innovative Customer Relationship Management (CRM) platform to help it achieve its marketing goals.

Sales 69

Sales Multi-Channel Fashion eBook 69

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

System 59

System CRM Customer Relationship Management Report 59

ClientSuccess

MARCH 17, 2020

For many people working in the SaaS industry, the term Customer Relationship Management (CRM) has become a blanket ‘catch-all’ term for anything having to do with sales, onboarding, adoption, renewals, and, yes, customer retention. So, do you really need a stand-alone customer retention management solution?

Customer Retention 59

Customer Retention System Management CRM 59

CSM Magazine

MAY 10, 2024

This encompasses a deep familiarity with the customers’ needs, preferences, and the nuances of their financial goals. Financial service providers face the challenge of personalizing their approach in an industry often viewed as impersonal and transactional.

Financial 52

Financial Customer Expectations Strategy Banking 52

CSM Magazine

APRIL 24, 2024

AI-empowered chatbots as seen on gaming platforms It is not a secret that the gaming industry is growing significantly, and have you ever asked the question “Why”? There are other reasons beyond the attractive game offers and hyper-personalized offers throughout the platforms, and one of them is the excellence in customer success.

Customer Service 52

Customer Service Chatbots How To Customer Relationship Management 52

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. Based in Northern Ireland, EB Gas supplies, fits, and maintains domestic, commercial, and industrial gas equipment across Ireland and the UK.

CRM 52

CRM Customer Relationship Management System Resources 52

Totango

NOVEMBER 27, 2023

Refining post-sale strategies to better understand and meet the needs of customers. All of these actions propel customers toward a faster realization of their goals while eliminating low-value customer success manager (CSM) tasks. Market presence: Revenue and number of customers.

Report 93

Report Trends Customer Success Self Service 93

CloudCherry

MARCH 14, 2019

Director of Customer Experience at UL EHS Sustainability & Co-Founder of CX Accelerator. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. It was really innovative and would be cost effective for broad implementation across many industries. ”- Nominator.

Hospitality 236

Hospitality Insurance B2C Groups 236

Bill Quiseng

APRIL 25, 2021

We got everyone involved at all levels of the organizations, followed local, state, and federal guidelines which changed week-to-week, and innovated, looking at every possible solution to keep us safe. Identify the experts who deliver an exceptional customer experience. Mystery shop your competitors in person and online.

Customer Experience 190

Customer Experience Hospitality Guidelines Airlines 190

West Monroe

NOVEMBER 13, 2022

Prospects of stagnant growth are forcing manufacturers to make across-the-board cost reductions to manage short-term performance. That’s where revenue growth management (RGM) comes in. Putting the principles of revenue generation management into practice can be challenging. That can be detrimental.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Prospects of stagnant growth are forcing manufacturers to make across-the-board cost reductions to manage short-term performance. That’s where revenue growth management (RGM) comes in. Putting the principles of revenue generation management into practice can be challenging. That can be detrimental.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Prospects of stagnant growth are forcing manufacturers to make across-the-board cost reductions to manage short-term performance. That’s where revenue growth management (RGM) comes in. Putting the principles of revenue generation management into practice can be challenging. That can be detrimental.

Strategy 52

Strategy Management Sales Government 52

Magellan Solutions

MAY 19, 2023

Business process management (BPM) is the process of planning and improving business processes. BPM increases efficiency and customer satisfaction. In this guide, we will shed light about business process management and its key indications. We will also discuss the role of outsourcing in business process management.

Management 52

Management Competitive Advantage Customer Satisfaction Analysis 52

SurveySparrow

JUNE 26, 2023

Amidst the business of industry operations, the AI Survey tool enables them to swiftly generate surveys with pertinent questions, allowing for real-time insights and prompt action. Surveys are distributed to a select group of target customers who test new product prototypes or provide input on product features and preferences.

Survey 93

Survey Analysis Feedback Customer Relationship Management 93

CloudCherry

MARCH 14, 2019

Director of Customer Experience at UL EHS Sustainability & Co-Founder of CX Accelerator . Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. It was really innovative and would be cost effective for broad implementation across many industries. ”- Nominator. .

Hospitality 210

Hospitality Insurance B2C Groups 210

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom? Sitel Philippines Inc.

Customer Service 52

Customer Service Multi-Channel e-support Culture 52

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Bob is also an author: see his site [link] feinerbook.com.

Management 41

Management Automotive Leadership Effort Score 41

Vonage

MAY 1, 2018

They discussed what it means to be competing on customer experience in the Fourth Industrial Revolution, where unprecedented access to data and innovations such as AI, robotics and IoT have dramatically changed how we all connect – and our expectations of what is possible.

Banking 120

Banking Contact Center Customer Relationship Management Connections 120

CSM Magazine

MARCH 22, 2023

A Midlands-based security company, which protects high net worth individuals and commercial assets across the UK, has achieved a 40 percent increase in operational efficiency following the implementation of a BigChange job management system. “It was like the world had moved on and they hadn’t noticed! .

Customer Relationship Management 52

Customer Relationship Management CRM System Resources 52

CSM Magazine

JULY 26, 2022

Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business. “So, following a recommendation from a multi-million pound local business in a parallel industry, we approached BigChange.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JULY 6, 2022

Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation. Envirocare has received 11 consecutive RoSPA Gold Awards for health and safety and prides itself on the quality of care it delivers.

Customer Relationship Management 59

Customer Relationship Management CRM System Resources 59

Talkdesk

MARCH 12, 2020

Shifting customer demands and technologies can be challenging for enterprises to keep up with — even more so when the enterprise happens to be a Customer Experience (CX), Artificial Intelligence (AI) and Automation Solutions provider, responsible for meeting requirements across a diverse collection of industries.

Omni-Channel 60

Omni-Channel Customer Journeys Self Service Contact Center 60

CSM Magazine

JUNE 8, 2023

As a call center agent, your job is to provide excellent customer service and support customers. In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology.

Technology 52

Technology Customer Service Call Center Chatbots 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. For the first time BigChange brought together all aspects of managing a complex mobile operation.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

APRIL 14, 2023

CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system. We’ve doubled the numbers of jobs we do nationwide but with BigChange automation, we’ve not had to increase staff to manage the extra workload.

Wireless 52

Wireless Customer Relationship Management CRM System 52

SurveySparrow

MARCH 24, 2024

Today, almost any professional activity can be automated, and sales management is no exception. Customer Relationship Management A CRM is the first investment in any company’s productivity, but given the number of available options, it can be challenging to find one that fully suits your sales needs.

Tools 52

Tools Sales CRM Social Media 52

Lumoa

JUNE 23, 2021

While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. Omnichannel also allows organizations to better understand their customers, thus prompting a greater investment in it on their part.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

CSM Magazine

JULY 4, 2022

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

NOVEMBER 8, 2022

J W Hinchliffe (Tanks), a specialist in fuel tank services, has boosted its annual turnover by 35 per cent following the introduction of a BigChange job management system. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod has revolutionised the provision of drain cleaning services in the Republic of Ireland following the implementation of field service management software from BigChange. “BigChange has been a real eye opener,” commented Sam Crowley, Managing Director of Dyno-Rod’s Cork office. ” continued Crowley.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52