Experience Investigators by 360Connext

SEPTEMBER 22, 2020

Great customer experience means better business results. Customers will spend more, stay longer and tell their friends about the brand. If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too.

Culture 251

Culture Company Lifetime Customer Customer Centricity 251

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries.

Customer Success 77

Customer Success Meeting Lifetime Customer Consulting 77

Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

ShepHyken

DECEMBER 26, 2016

Customer analytics allow brands to deeply understand their customers and how they are changing, so they can adapt to evolving customer demands. Building lasting customer loyalty requires a multifaceted analytical approach. My Comment: How do you turn the average customer into a lifetime customer?

Chief Customer Officer 83

Chief Customer Officer Customer Service Lifetime Customer Loyalty 83

ShepHyken

NOVEMBER 2, 2016

Combine the value of the lifetime customer with the value of their recommendations and the payoff to your customer service and experience efforts are huge. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information contact or www.hyken.com.

Loyalty 48

Loyalty Loyalty Programs Lifetime Customer Customer Service Training 48

Verint

DECEMBER 19, 2017

If it isn’t already, community should be a critical part of your digital strategy for customer service and for digital marketing. I can potentially turn a one-time customer into a lifetime customer by helping them feel empowered, cared for and valued.

Self Service 37

Self Service Competitive Advantage Lifetime Customer Customer Care 37

CSM Magazine

AUGUST 10, 2017

That data is key to more meaningful customer relationships? Why then do the tools companies use to get closer to their customers focus on the number and size of transactions? Many systems, such as CRM, measure the number of transactions a customer has with a brand. Possibly not.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40