ShepHyken
OCTOBER 13, 2017
This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. We want the customer to feel a sense of ownership in the relationship they have with us. That’s what your loyalty program should do. – Shep Hyken.
SurveySensum
JULY 26, 2023
Building Meaningful Loyalty Programs By leveraging customer feedback you can create meaningful loyalty programs that cater to the expectations and preferences of your customers. These programs will help you foster a long-lasting and meaningful relationship with your customers.
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Strativity
MAY 25, 2023
Restaurant brands that invested early in proprietary customer engagement platforms are now stronger, including Starbucks with its highly personalized mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform.
Alida
MARCH 27, 2018
With this approach, Mandarin Oriental (MO) has built a long-standing reputation in service and strengthened its customer relationships over time. Michael also revealed that MO’s new loyalty program, Fans of MO , was co-created with the viewpoints of the company’s most loyal customers. Join the movement.
Kayako
MAY 30, 2017
Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube. Videos to motivate a customer-centric business. What if customers become friends? This will drive loyalty more than rewards programs.
Optimove
AUGUST 24, 2023
Introducing a loyalty rewards program can motivate telcom customers to explore upgrades, further deepening their connection with your brand. Mid-Contract Stage: Reinforcing Trust: During the mid-contract stage, customers may take your services for granted. This is the time to both upsell and maintain loyalty.
CX University
NOVEMBER 21, 2020
Premium or paid membership loyalty and rewards programs such as Discovery Health’s Vitality make a strong point here and according to a 2019 Customer Loyalty Report , 47% of South African’s conclude purchases that earn rewards or benefits at least several times a week.
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