Four Tips for Using Customer Data to Improve the E-Commerce Experience
InMoment XI
APRIL 11, 2022
Now that the “new normal” is underway, e-commerce brands should rethink the digital customer journey. Tip #2: Invest in Customer Care. We saw in these times of crisis that much of customer care is related to the digital journey. Tip #4: Collect All Pieces of Data Possible: Explicit + Implicit + Operational.
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