OpinionLab

MARCH 12, 2015

But if your approach is to merely review what people are saying on your site, you’ll most likely fall into one of the following mindsets: We don’t get enough feedback on the site to be representative of our customer base. If you’re not currently deploying a VOC technology, you should consider putting that on your roadmap for 2015.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

GetFeedback

DECEMBER 21, 2018

30% of consumers are switch providers because they feel that there is no reward for loyalty. After building a relationship, customer spend grows alongside trust. Eventually, loyal customers spend 67% more than new ones. ( Customers enrolled in a loyalty program visit a company’s site 35% more frequently.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. surveys can reveal which platforms or channels successfully engage your customers. Leverage positive feedback from surveys to build trust, credibility, and loyalty among customers.

Survey 78

Survey Social Media Advertising Analysis 78

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ProProfs Chat

DECEMBER 17, 2021

Customer Loyalty and Retention . Product Roadmap . Customer Retargeting. To assist the in-app feedback process, Apptentive equips you with real-time data on customer behavior. Related Read: How To Build A Customer Loyalty Program. Helps Build Effective Product Roadmap. Source: Instabug.

Tools 52

Tools Feedback Roadmap Survey 52

SurveySensum

NOVEMBER 6, 2023

For rNPS, you send the survey at regular intervals, ideally, every 6 months, to assess the long-term, overall relationship and loyalty of your customers. Based on your survey objective, you can choose any of the NPS survey types and send your surveys accordingly. Prioritize these for immediate action.

NPS 52

NPS Feedback Effort Score Customer Journeys 52

SurveySensum

SEPTEMBER 7, 2023

The frequency can vary depending on your industry, customer base, and the nature of your relationships. Offer exceptional personalized service to them, create meaningful loyalty programs for them with relevant benefits, and engage with them on social media. Decide how often you want to send NPS surveys.

NPS 52

NPS Survey Net Promoter Score Automotive 52

Pointillist

MAY 23, 2018

Prioritize the key CX opportunities identified in a high level customer journey map with leadership across organizational silos and use that as a starting point for creating a strategic roadmap for making changes. Looking two years down the road, they anticipate being in roughly the same place as they expected to be at today.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90