ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Jay Nathan , Chief Customer Officer, Higher Logic.

Study 87

Study Customer Success Chief Customer Officer Leadership 87

ClearAction

DECEMBER 28, 2016

How to Drive Voice of Customer Insights Company-wide: 3 Steps Lynn Hunsaker. Sharing voice-of-the-customer (VoC) company-wide is relatively rare, yet those firms that do so enjoy greater business results. Its’ rare due to passive or limited reporting. It’s rare thanks to narrow survey questions.

Voice of Customer 59

Voice of Customer Customer Insights Company How To 59

West Monroe

OCTOBER 12, 2018

Surveying and curating insights from 407 business leaders on sixteen different elements of digital maturity, this report highlights key characteristics of digitally mature organizations seeking to increase revenue, growth, and profits in today’s dynamic markets. It is the people applying that technology that makes change happen.

Return on Investment 40

Return on Investment Culture Roadmap Leadership 40

ClientSuccess

AUGUST 27, 2019

How has it helped you? I wasn’t quite sure how to respond, because I was sincerely reaching out to become better acquainted with the customer. . Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Question 1.

Software 40

Software Customer Success Culture Customers 40

AWS Machine Learning

SEPTEMBER 29, 2023

In this post, we illustrate how to use a segmentation machine learning (ML) model to identify crop and non-crop regions in an image. In this post, we illustrate how to use a segmentation machine learning (ML) model to identify crop and non-crop regions in an image.

Data 109

Data Effort Score Analysis Training 109

InteractionMetrics

JULY 10, 2023

You need to know how to use it so you can decide for yourself whether it’s the right fit for your company. Not necessarily, but you need to know how to use it so you can decide for yourself whether it’s the right fit for your company. There’s no question that AI is a powerful tool. Again, it depends.

B2B 40

B2B Customer Experience Analysis Chatbots 40

Russel Lolacher

JANUARY 2, 2023

In this episode of Relationships at Work, Russel chats with six-time best-selling co-author, podcast host and keynote speaker Scott Stratten on the impacts of bad leadership and how unlearning and unleadership (defying traditional norms) is the path to better relationships at work. . How “unlearning” can help leadership.

Leadership 52

Leadership Culture Financial Groups 52

Help Scout

JULY 20, 2021

In this post, we’ll explore the fundamental concepts of a customer-oriented culture, give some examples of customer-oriented companies and how they function, and break down the steps of how you can encourage a customer-oriented perspective within your team and company. Being “customer-oriented” boils down to one idea: helping people.

Examples 145

Examples Company Strategy Effort Score 145

Storyminers

JULY 6, 2020

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Adam Toporek. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Adam Toporek. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Thematic

MARCH 13, 2019

The idea of customer satisfaction surveys originated with good intent. Businesses wanted to know how their customer’s felt so they could make things better. Now, customers are surveyed incessantly. Buyers are sick of surveys and ignore the endless requests to participate. Is your survey program helping or hurting?

Customer Satisfaction 54

Customer Satisfaction Survey Brands Feedback 54

ChurnZero

JUNE 5, 2020

Of course, you need good bones and strong foundation to build from—no aesthetic enhancements (or amount of shiplap) will remedy a weakening structure. Don’t delay: know how to recognize the signs that it’s time to revamp your onboarding. When done right, it’s a worthwhile investment that substantially increases your return.

Feedback 64

Feedback Leadership Customers Analysis 64

ProProfs Chat

JANUARY 28, 2021

But what the studies don’t teach you is how to reach out to your customers and build a friendly relationship with them. They don’t teach you how to ask for testimonials without sounding unprofessional. No matter how much the customers love your product, they won’t come out to tell you that. Because, let’s be honest.

Social Media 98

Social Media How To Case Study Video 98