ViiBE Blog

AUGUST 19, 2020

By helping employees understand how they can improve, they are more likely to provide exceptional customer service. Developing mechanisms like tutorials, guidelines, and case studies boosts knowledge management and improves the efficiency of an organisation’s decision making abilities.

Call Center 52

Call Center Average Handle Time Case Study Guidelines 52

Magellan Solutions

APRIL 4, 2024

With a live chat agent, they can receive personalized guidance, have their doubts addressed, and be gently nudged towards completing that purchase—all while experiencing exceptional customer service. As our CEO, Fred Chua, says, “Our people-centric culture and streamlined processes showcase our dedication.

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

SurveySensum

MAY 19, 2023

Customer Centricity: Banks should try to create a customer-centric culture. Consider customers at the heart of all decisions, and try personalizing services to meet their needs. Improve Customer Service: Providing exceptional customer service can influence customers’ perception of a bank.

Banking 52

Banking NPS Industry Net Promoter Score 52

NobelBiz

APRIL 9, 2024

The Telephone Consumer Protection Act (TCPA) of 1991 addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes. How NobelBiz Omni+ can take your Contact Center to the Next Level?

Call Center 104

Call Center Healthcare Contact Center Financial 104

Stella Connect

JANUARY 4, 2022

When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. Here’s how to start laying that new cultural foundation, brick by brick. Make customer service training an ongoing effort. Keep it simple. John Boccuzzi, Jr.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ProProfs Chat

AUGUST 19, 2020

So how do you possibly take your service policies out of presentation slides and build your business culture around them? As a leader, Jeff has always emphasized the power of customer service. Before we jump into anything else, let us first explore the definition of customer service standards.

Policies 105

Policies Customer Service How To Guidelines 105

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Keep it simple. Put things in context.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Answer Dash

APRIL 5, 2020

Consumers have never had a greater choice of products and services to choose from. This, in turn, means that providing exceptional customer service has become a greater challenge. 3 - Train agents for Sales Agents need to be skillfully trained as experts on the products or services you offer.

Sales 63

Sales Customer Service Contact Center Omni-Channel 63