Culture Exceptional Customer Service First Call Resolution Guidelines 
Magellan Solutions
APRIL 3, 2024
Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. You have to invest time and resources into training those BPO chat agents on everything—your products, services, company culture, you name it. Our mission?
Stella Connect
JANUARY 4, 2022
When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. Here’s how to start laying that new cultural foundation, brick by brick. Make customer service training an ongoing effort. Keep it simple. John Boccuzzi, Jr.
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