Culture Customer Focused Customer Service Training Exercises 
ShepHyken
APRIL 11, 2018
His plea was, “We are so NOT customer-focused, and we need to be!” He then shared what may be one of the most crystal-clear examples of the difference between a company that is customer focused and one that isn’t. Whether you’re customer-focused or not, this exercise is helpful.
ShepHyken
JANUARY 4, 2017
A customer’s sales journey is different than a service or support journey. The interactions a customer has on your company’s website will be different than over the phone or in person. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.
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ShepHyken
MAY 19, 2021
It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. By the way, this is the same exercise we teach in our customer service training programs. We have clients that have been doing this exercise for years. Because it works! For information, contact 314-692-2200.
ShepHyken
JULY 6, 2022
In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.
ShepHyken
FEBRUARY 6, 2019
My job is to talk to them about customer service. As part of my homework, Todd Hopkins, their CEO, shared the Office Pride Culture book. It was Tony Hsieh’s book that inspired Hopkins to write his own culture book, which is a great exercise for an organization to consider. Do they align with what you believe in?
Comm100
DECEMBER 19, 2017
Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Prioritize activities and allocate them to employees.
ShepHyken
SEPTEMBER 14, 2016
If you’ve been following me for longer than a year, then you know that Customer Service Week is the first full week of October, and this year its October 3-7. So, as we approach this year’s customer focused holiday, I want you to consider working through an exercise that will help you create a better customer service experience.
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